Facility Management Analyst

Job description

JLL empowers you to shape a brighter way.   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Analyst, Facilities Management Account Management – Work Dynamics What this job involves: We are seeking an analytical and tech-savvy Facilities Management Analyst specializing in soft services to drive data-driven decision-making and innovation across our facility operations. The ideal candidate will leverage advanced analytics and emerging technologies to optimize soft service delivery, enhance operational efficiency, and implement innovative solutions while maintaining high standards of service quality. Key Responsibilities Data Analytics & Performance Management • Collect, analyze, and interpret data from soft services operations including janitorial, pest control, landscaping, and horticulture services • Develop comprehensive dashboards and reports to track key performance indicators (KPIs) and service delivery metrics • Conduct trend analysis to identify patterns, inefficiencies, and opportunities for improvement • Generate actionable insights from facility performance data to support strategic decision-making • Perform cost-benefit analyses for soft service operations and recommend optimization strategies • Create predictive models for resource allocation, scheduling, and service demand forecasting Innovation & Technology Integration • Research and evaluate emerging technologies applicable to soft services operations (IoT sensors, automation, AI-driven solutions) • Identify opportunities to integrate technology solutions for enhanced service delivery (smart cleaning systems, automated pest monitoring, digital landscaping management) • Lead pilot programs for new technologies and innovative service delivery models • Develop business cases for technology investments in soft services • Collaborate with IT and operations teams to implement digital transformation initiatives • Monitor industry trends and best practices in facility management technology Soft Services Operations Support • Oversee and analyze janitorial services performance to maintain cleanliness standards across all facility areas • Monitor pest control program effectiveness through data analysis and compliance tracking • Evaluate landscaping and horticulture services performance using quantitative metrics • Conduct data-driven facility inspections and maintain comprehensive digital inspection records • Support the optimization of service schedules based on utilization patterns and data insights Operations & Administration • Person should be willing to work in shifts • Analyze work order systems data including ticket creation, response times, completion rates, and closure patterns • Optimize shift schedules for facility staff using data analytics and forecasting models • Maintain accurate digital documentation and create automated reporting systems for facility activities • Generate regular analytical reports on facility performance metrics and service delivery efficiency • Develop standardized templates and processes for data collection and reporting Vendor & Stakeholder Management • Analyze vendor performance data and conduct quantitative evaluations against service level agreements (SLAs) • Create vendor scorecards and performance benchmarking reports • Support vendor management through data-driven insights and performance analytics • Prepare presentations for stakeholders showcasing operational insights and improvement re