Facility Manager

Job description

JLL empowers you to shape a brighter way.   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Job Description – Facility Manager Position Title Facility Manager – Multi-Site Operations Reporting To Regional Facilities Lead / Account Director / Head – Workplace & Facilities Location Multiple Sites / Pan-India Operations Job Purpose The Facility Manager – Multi-Site Operations is responsible for the overall management, maintenance, and operational excellence of multiple facilities/sites while ensuring a safe, efficient, cost-effective, and productive workplace environment. The role oversees technical operations, soft services, vendor management, compliance, team leadership, budgeting, and customer experience across multiple locations to support business continuity and organizational objectives. Key Responsibilities 1. Technical Operations & Infrastructure Management • Manage facility technical systems including HVAC, electrical systems, plumbing, mechanical systems, fire & life safety systems, UPS, DG systems, and building automation systems. • Respond to emergency situations and troubleshoot complex facility issues to ensure minimum operational disruption. • Develop, implement, and monitor preventive and predictive maintenance programs to optimize equipment performance and maximize asset life. • Conduct routine facility inspections and risk assessments to identify deficiencies and improvement opportunities. • Ensure all technical systems operate in accordance with statutory requirements and industry standards. • Support critical out-of-hours facility issues and emergency response activities. 2. Facility Operations Management • Manage daily facility operations across multiple sites to ensure seamless delivery of services. • Coordinate with site leadership teams to address operational concerns and improve workplace performance. • Support office moves, seating changes, business unit relocations, and special projects. • Manage offsite record management activities including document storage, retrieval, and disposal processes. • Ensure office infrastructure, furniture, and assets are properly maintained. 3. Soft Services Management • Oversee housekeeping and janitorial operations ensuring workplace cleanliness and hygiene standards. • Manage pantry operations including catering services for employees, meetings, presentations, and events. • Ensure proper maintenance and inventory of pantry equipment. • Manage front office services and workplace user experience initiatives. • Administer subscriptions of newspapers, magazines, DTH services, and workplace amenities. • Manage office supplies including stationery, pantry consumables, equipment, and service procurement. 4. Vendor & Contract Management • Manage and monitor vendors, contractors, and service providers to ensure quality service delivery. • Develop productive relationships with key suppliers and stakeholders. • Review vendor performance against contractual obligations and service-level agreements (SLAs). • Conduct periodic performance reviews and spot checks to ensure compliance. • Support procurement activities and vendor selection processes. 5. Team Management • Lead and manage facility teams across multiple locations including:Facility ExecutivesFront Office ExecutivesTechnical TeamJanitorial TeamSupport Staff • Drive performance management, coaching, and team development initiatives. • Conduct regular team meetings and performance reviews. • Ensure workforce productivity and effective manpower utilization. 6. Customer Experience & Stakeholder Management • Conduct weekly interactions with associates and stakeholders to understand concerns and improve workplace experience. • Maintain strong relationships with business leaders and internal customers. • Deliver services aligned with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). • Ensure prompt closure of helpdesk issues and user service requests. 7. Financial Management • Prepare and manage annual operating budgets and capital expenditure plans. • Implement cost optimization initiatives while maintaining service quality. • Monitor expenses and identify opportunities for operational efficiency. • Support financial planning, procurement, and asset lifecycle management. 8. Compliance, Safety & Risk Management • Ensure compliance with all statutory requirements, building regulations, health and safety standards, and company policies. • Conduct regular audits and safety inspections. • Manage emergency preparedness and response programs. • Ensure all workplace activities meet required standards and risk mitigation requirements. 9. Sustainability & Energy Management • Analyze energy consumption and utility data. • Implement energy conservation initiatives and sustainability programs. • Drive efficiency improvements and support environmental objective