Facility Manager

Job description

JLL empowers you to shape a brighter way.   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Assistant Facility Manager Position Overview The Assistant Facility Manager will support the Facility Manager in overseeing both technical (hard) and soft services operations across the facility portfolio. This role requires a strong technical background combined with operational management skills to ensure optimal building performance, compliance, and service delivery. Key Responsibilities Technical Services Management Oversee and coordinate all technical building systems including HVAC, electrical, plumbing, fire protection, and building automation systems. Conduct regular inspections and preventive maintenance scheduling to ensure equipment reliability and minimize downtime. Monitor energy consumption and implement efficiency improvements aligned with sustainability targets. Manage technical contractors and vendors, ensuring work quality meets specifications and safety standards. Respond to technical emergencies and coordinate rapid resolution of critical system failures. Maintain accurate technical documentation including as-built drawings, equipment specifications, and maintenance records. Support capital improvement projects from planning through execution, ensuring minimal disruption to operations. Soft Services Coordination Supervise housekeeping, security, landscaping, waste management, and reception services to maintain facility standards. Develop service level agreements with soft service providers and monitor performance against established KPIs. Coordinate workspace setup, moves, adds, and changes to support business operations. Manage pest control programs and ensure compliance with health and hygiene regulations. Oversee catering services coordination where applicable. Compliance and Safety Ensure full compliance with local building codes, fire safety regulations, and occupational health and safety requirements. Conduct regular safety audits and implement corrective actions promptly. Maintain all required certifications, permits, and inspection records. Lead emergency preparedness planning and conduct regular drills. Investigate incidents and implement preventive measures to reduce recurrence. Budget and Vendor Management Assist in preparing annual operating and capital budgets for assigned facilities. Track expenses against budget and identify cost optimization opportunities without compromising service quality. Manage vendor relationships and negotiate contracts for technical and soft services. Review invoices for accuracy and process approvals within established authority limits. Stakeholder Engagement Serve as primary point of contact for facility-related inquiries from building occupants and management. Conduct regular walkthroughs with stakeholders to identify improvement opportunities. Prepare reports on facility performance, incidents, and improvement initiatives. Collaborate with cross-functional teams on workplace strategy and space planning initiatives. Required Qualifications Education and Certifications Bachelor's degree Electrical Engineering, Building Services, or related technical discipline. Professional certifications such as CFM (Certified Facility Manager), FMP (Facility Management Professional), or equivalent are highly desirable. Valid technical licenses relevant to local jurisdiction requirements. Experience Minimum 7-9 years of progressive experience in facility management with strong technical services background. Demonstrated experience managing both hard and soft services in commercial, corporate, or industrial environments. Proven track record in vendor management and contract administration. Experience with computerized maintenance management systems (CMMS) and building management systems (BMS). Personal Attributes Excellent problem-solving skills with ability to make sound decisions under pressure. Strong leadership and people management capabilities. Effective communication skills with ability to explain technical concepts to non-technical audiences. High attention to detail and commitment to quality service delivery. Ability to prioritize multiple tasks and manage time effectively. Customer service orientation with professional demeanor. Reporting Structure <span style="color: