Fault Management L1 Engineer 2

Job description

Fault management Engineer is monitoring the network , identifies the network related faults , do the field dispatch and service desk related activities. Also is doing the first level investigation of the fault/incident or problem and localization of the failure area (e.g. network, infrastructure etc.). The failure resolution (known errors) is within the responsibility of this role, too. HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN Undertakes function through analysis of status or performance indicators makes independent judgments, decisions and recommendations and solves a range of individual or commonly recurrent abnormalities through knowledge and technical experience. Liaises, and takes leadership from an MS real-time and day-to-day, end-to-end delivery perspective, with counterparts in other MS functions, in other Nokia services groups (EG Field Force, Care), in 3rd party organizations, and / or in the customer''s organization for individual incidents, problems, changes or risks. Provides informal guidance and support to new team members with regard to the procedures to follow and the specific tasks required to perform the job effectively.. May coach and provide on-the-job training to other team members, making recommendations in their formal performance assessment. May act as a "shift" leader of multiple functions, particularly where the function is performed on a 24x7 basis, . May monitor the set of CRs received by the functional team, taking corrective action if there is a risk to, or breach of agreed service levels, including through the re-prioritization of work and / or engagement of additional temporary resources.. Qualifications You have: • Bachelorsdegree or above in Computer Science Engineering, Electronic Engineering, Telecom or equivalent with 6-10 years of experience. • Experience in designing and delivering solutions in IP-MPLSMP-BGP solutions: L2VPN, L3VPN. • Hands-on experience knowledge of Nokia Service Architecture. • Detailed understanding ofBorder Gateway Protocol (BGP), Segment Routing, MP-BGP EVPNconcepts and related technologies • Experience in designing and delivering solutions such as BNG. • Knowledgeable on Network Management Systems, networking concepts and related technologies • Excellent in designing E2E Mobile Networks, Backhaul and Core Solutions and Concepts. • Experience with document preparation (HLD and LLD), including configuration preparation for network build deployment, troubleshooting, and fault isolation in live environments. It would be nice if you also had: • Experience with following hardware: • Routing Switching:Cisco, HP, Arista FortiGate • WIFI: Aruba, Cisco • Firewall: Checkpoint, Cisco ASA, FortiGate, PaloAlto • Application Delivery Controller: F5 LoadBalancer, Citrix NetScaler, Netskope, Radware • SD-WAN: FortiNet, Cisco Catalyst, VMWare Velocloud