Field Platforms Operations Lead

Job description

Job Title: Field Platforms Operations Lead • Job Location: Hyderabad About Sanofi We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world. Sanofi has currently the best and most robust pipeline of R&D and consequent new launches in our history. The Go-to-Market Capabilities Team was organized to consolidate business operations efforts globally across all business units with an eye to create efficiencies that fund our pipeline and prepare us to drive multiple new product launches as we strive to materialize the miracles of science to improve people's lives. About the Job The Field Platforms Operations Lead role is a part of the Go-to-Market Capabilities (GTMC), Customer Facing Capabilities (CFC), CRM & Enablers team. The GTMC organization drives best-in-class capabilities and brings value and excellence in commercial operations. The GTMC organization is a key part of the modernization of Sanofi and allows all business operations efforts to be focused on Sanofi "Take the Lead" priorities across products, markets, and pipelines. It accomplishes these goals through realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making process. This role serves as the technical authority for OneCRM US field platform operations, leading the strategic vision for CRM operations, data governance, and platform evolution. This leader designs and implements scalable operational solutions that support multi-brand, multi-market launch requirements, ensuring enterprise-wide CRM performance, data integrity, and continuous platform transformation. This position will work closely with CRM & Enablers Team members in the US, US-based stakeholders, Hyderabad HUB resources, contracted system enhancement resources, Sr. Field Management, the Workday Team, select vendors (i.e. Hibbert), other GTMC pillars, Veeva, and Sanofi Digital to lead the end-to-end design, governance, and evolution of OneCRM US field platform operations. This leader serves as a strategic partner across the OneCRM US ecosystem, influencing platform direction, data governance standards, and operational frameworks that underpin enterprise-wide CRM performance. Main Responsibilities • Lead the strategic vision and operational roadmap for OneCRM US field platform operations, ensuring alignment with enterprise CRM standards and business priorities • Influence platform strategy and technical architecture decisions across OneCRM US, shaping long-term CRM evolution and downstream system integration • Serve as the technical authority for CRM data governance, establishing standards, policies, and frameworks that ensure data integrity across the OneCRM US ecosystem • Drive enterprise-wide data governance initiatives, influencing data quality standards across multiple business units and downstream systems • Design and implement scalable CRM operational solutions that support multi-brand, multi-market launch requirements across the OneCRM US ecosystem • Architect end-to-end operational frameworks and processes that scale with organizational growth and platform evolution • Lead and mentor the field platforms operations team, providing technical guidance, knowledge transfer, and career development support • Drive capability building across the broader CRM operations community through structured knowledge sharing and best practice development • Partner with Platform, Digital, and Business teams to influence technical decisions on incoming platform requests and CRM enhancements • Influence senior stakeholder priorities and resource strategies across multiple concurrent launch projects and business units • Lead transformation of CRM operational processes, driving adoption of modern approaches and establishing performance measurement frameworks • Investigate and remediate escalated inquiries, applying technical expertise to resolve complex issues and prevent recurrence through systemic process improvements • Drive cross-functional collaboration across partner GTMC US teams, ensuring operational strategies are integrated with platform and business initiatives About our Team The CRM & Enablers Team is a part of the GTMC organization in the US. The CRM & Enablers Team strives to support our business customer facing teams by delivering innovative CRM capabilities that are timely, reliable, accurate, and constantly improving. We focus on our customers — both brand teams and customer facing teams — to adapt our CRM platform and operational systems to meet their needs. Our efforts to streamline and maintain OneCRM US bring value and impact to the organization by reducing the manual workload on our customer facing teams, by providing accurate activity data back to reporting systems, and acting as the nexus of data flow to and from Sanofi data systems. This team operates as a strategic partner to the business, driving platform excellence and enabling field force effectiveness at enterprise scale About