Field Service Technician- Pune

Job description

**Job Title: Field Service Technician (IFPD)** **Location: Pune (On-Site)** **About Us:** At Teachmint, we believe that education moves the world forward and deserves the best technology. As a pioneer in AI-powered educational technology, we deliver a unified ecosystem. We bring together AI, a connected classroom app, and smart hardware in one place. This ensures teachers spend less time managing tools and more time teaching. Our mission is to transform learning one classroom at a time — giving every educator the tools to teach at their best. Today, Teachmint’s app is available in more than 90 languages, powering educational infrastructure across 10-plus countries with offices in Bengaluru, Singapore, Dubai, and Manila. Discover our complete solutions athttps://www.teachmint.com/http://teachmint.com. **About the Role:** Responsible for installation, troubleshooting, repair, replacement, and maintenance of IFPD devices at customer locations across Pune, ensuring timely resolution and customer satisfaction. **Key Responsibilities:** - Attend customer sites for IFPD installation, inspection, troubleshooting, repair, replacement and service. - Diagnose and repair hardware issues related to Power Board, Motherboard, T-Con, LCM, Touch/IR PCB, - FFCs, OPS, Display, Audio, Camera, and connectivity ports. - Perform internal hardware inspection, connector/FFC checks, voltage measurements, spare-part replacement, and functional testing. - Troubleshoot software, firmware, APK, Windows/Android, OPS, and application-related issues. - Handle basic IT hardware and LAN/network troubleshooting. - Perform IFPD installation/uninstallation and post-repair testing. - Collect photos, videos, serial numbers, voltage readings, and technical details and prepare accurate RCA reports. - Coordinate with the Service/Support team for technical assistance and ensure cases are closed within the defined SLA. - Ensure proper packing and handover of faulty panels/spares for reverse pickup for the service cases attended. - Maintain professional customer communication and ensure a positive on-site experience. **Required Skills:** - Hands-on knowledge of IFPD hardware servicing. - Good knowledge of IFPD hardware, electronics, software troubleshooting, Windows/Android, firmware/APK, OPS, and LAN/network troubleshooting. - Basic knowledge of using multimeter and diagnostic tools. - Good communication, customer-handling, and problem-solving skills. **Requirements:** - Must own a bike/two-wheeler and have a valid driving license. - Willingness to travel across Pune and nearby customer locations. - Comfortable working independently at customer sites. - Travel allowance will be provided as per company policy. **Why Join Teachmint?** - Be part of a mission-driven company transforming education through technology. - Work with high-impact teams solving real-world operational challenges. - Gain exposure to large-scale nationwide operations and partner networks. - Grow your career in a fast-paced, high-growth environment. **Join Teachmint and lead us in reshaping the future of education!** ***Disclaimer:*** *Kindly note that Teachmint Technologies is an equal opportunity employer. We are dedicated**to providing equal opportunities in all aspects of employment, including recruitment, training, and**development of employees, which encompasses promotions, transfers, assignments, and various**benefits. Teachmint Technologies strictly prohibits discrimination in the workplace based on colour,**disability, marital status, nationality, race, religion, sex, sexual orientation, national or ethnic origins,* *religious beliefs, or age.*