Finops Analyst, AR Disputes Team

Job description

GAR (Global Accts Rec) is looking for a proactive, customer and detail oriented Dispute Analyst whose main responsibility will be to manage and resolve disputes related to AR billing. As a disputes analyst, you will support Amazon’s customers to resolve billing defects, reconcile accounts and drive root cause fixes. The successful individual is expected to be self-motivated, be a quick learner, have strong ownership and have ability to understand complex disputes resolution process.Summary of Responsibilities• Understanding of Accounts Receivables process and systems• Follow-up with internal teams via emails and calls to ensure timely resolution of disputes• Proven ability to work successfully in an ambiguous environment• Proven ability to meet tight deadlines, prioritize workload and meet productivity goals• Fluency in Microsoft Excel is a must• Continually look at ways to improve the customer experience• Assist in streamlining and improving the accounts receivable process by identifying areas of improvement• Reconcile complex accounts and have excellent attention to detailKey job responsibilitiesGAR (Global Accts Rec) is looking for a proactive, customer and detail oriented Dispute Analyst whose main responsibility will be to manage and resolve disputes related to AR billing. As a disputes analyst, you will support Amazon’s customers to resolve billing defects, reconcile accounts and drive root cause fixes. The successful individual is expected to be self-motivated, be a quick learner, have strong ownership and have ability to understand complex disputes resolution process.Summary of Responsibilities• Understanding of Accounts Receivables process and systems• Follow-up with internal teams via emails and calls to ensure timely resolution of disputes• Proven ability to work successfully in an ambiguous environment• Proven ability to meet tight deadlines, prioritize workload and meet productivity goals• Fluency in Microsoft Excel is a must• Continually look at ways to improve the customer experience• Assist in streamlining and improving the accounts receivable process by identifying areas of improvement• Reconcile complex accounts and have excellent attention to detail