FinOps Manager II - AR, India Advertising Collection

Job description

Position SummaryIndia Advertisement is seeking an experienced and dynamic L5 Billing & Accounts Manager to lead and manage end-to-end billing and accounts operations within our Business Operations function. The ideal candidate will bring deep expertise across the Order-to-Cash (O2C) and Accounts Payable (P2P) cycles, combined with strong people management capabilities and a passion for operational excellence.Key ResponsibilitiesOperations Management● O2C Ownership - spans order management, billing, invoicing and limited knowledge on collections, cash application. Reconciliation with specific operational expectations at each stage is mandate.● GL & Accounting Understanding - covers Chart of Accounts knowledge, journal entry flows, accounting standards (GST/VAT/IMS), financial close support, and cross-functional financial acumen.● Audit leadership - leading walkthroughs with external auditors during statutory, SOX, and internal audits● Audit readiness - preparing documentation, control matrices, and proactively remediating gaps● Upstream team collaboration - working with Sales Ops, Order Management, Product, to resolve discrepancies and ensuring billing terms and pricing are accurately translated into invoicing● Feedback loops - sharing payment behavior trends and credit risk insights back to Sales for better deal structuring● New product launches - collaborating cross-functionally to define billing models and system configurations● Oversee Accounts Payable processes including invoice processing, vendor payments, reconciliations, and aging management● Drive process standardization, automation, and continuous improvement initiatives across billing and accounts functions● Ensure accuracy and timeliness of billing cycles, revenue recognition, and financial close activities along with month end & quarter end close.● Manage escalations and resolve complex billing/payment discrepanciesPeople Management & Leadership● Lead, mentor, and develop a team of billing professionals across multiple levels● Drive performance management, goal setting, and career development for direct and indirect reports● Foster a culture of accountability, collaboration, and continuous learning● Manage workforce planning, hiring, onboarding, and retention strategies● Build and maintain a high-performing team with strong succession planningStakeholder Management & Strategy● Partner with Finance, Revenue Accounting, Treasury, Sales, and Product teams to align billing operations with business objectives● Provide insights and reporting on AR/AP health, DSO trends, aging analysis, and cash flow forecasting● Support audit and compliance requirements related to billing and accounts● Drive strategic initiatives such as system migrations, ERP implementations, and process re-engineering● Present operational metrics and business reviews to senior leadershipRequired Qualifications● Experience: 10+ years of progressive experience in Billing, Accounts Receivable, Accounts Payable, or Order-to-Cash operations● People Management: Proven track record of managing teams of 15+ members, including team leads and individual contributors● Domain Expertise: End-to-end understanding of Order-to-Cash (O2C) cycle — from order entry, billing, invoicing, collections, cash application, to reconciliation● Payables Knowledge: Strong working knowledge of Accounts Payable / Procure-to-Pay (P2P) processes including vendor management, payment processing, and three-way matching● Education: Bachelor’s degree in finance, Accounting, Commerce, or Business Administration (MBA/CA/CPA preferred)● Communication skills — translating complex financial information for diverse audiences (technical and non-technical)Preferred Qualifications● Experience working in shared services, BPO, or global business operations environments● Hands-on experience with excels and drive AI related process improvements● Knowledge of revenue recognition standards ● Experience with process automation tools (RPA, workflow automation)● Six Sigma / Lean certification or equivalent process improvement expertise● Experience managing geographically distributed or multi-regional teamsKey Competencies1. Operational Excellence: Drives efficiency, accuracy, and scalability in billing and accounts processes2. Leadership & People Development: Builds high-performing teams; coaches and develops talent at all levels3. Analytical Thinking: Uses data and metrics to drive decisions, identify trends, and solve problems4. Stakeholder Influence: Effectively communicates and collaborates across functions and leadership levels5. Change Management: Leads transformation initiatives and adapts to evolving business needs6. Customer Centricity: Ensures billing processes support positive customer and vendor experiencesPerformance Metrics● DSO (Days Sales Outstanding) improvement and maintenance within targets● Billing accuracy rate ● Team productivity and SLA adherence● Employee engagement and retention scores● Successful delivery of process improvement projectsLevel Expectations (L5)● Operates with significant autonomy and owns outcomes for the billing and account function● Influences cross-functional strategy and contributes to organizational planning● Manages ambiguity and makes sound decisions with incomplete information● Demonstrates thought leadership in O2C/P2P domain