Fire & Life Safety Manager

Job description

JLL empowers you to shape a brighter way.   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Manager - Fire & Life Safety Job Description The Fire & Life Safety Manager will be accountable for comprehensive FLS compliance and oversight, inspection reporting, incident investigations, program management and website administration for client properties. Reporting to the Service Providers Account Lead, this role will be responsible for refining and developing fire and life safety policies, procedures, regulatory and legislative compliance while leading and supporting FM teams and FLS representatives. This position requires an in-depth understanding of corporate fire & life safety programs, fire infrastructure systems and operations experience to ensure the safety of employees and customers across all client sites. Core Responsibilities FLS Operations Management Lead and oversee all Fire and Life Safety (FLS) matters across client sites, ensuring compliance and alignment with internal requirements and local regulatory requirements, while maintaining optimal performance. Ensure all FLS issues are timely captured and remedial actions are followed up to completion, working with Control teams to maintain FLS related compliance. False Alarm Reduction & Performance Monitoring Lead and drive reduction in false alarms by monitoring and analyzing fire alarm trends to implement control measures against reduction baseline targets. Monitor and evaluate FLS Representative performance across the portfolio to ensure consistent service delivery and compliance standards. Program Implementation & Management Lead the effective implementation of the FLS Program and company initiatives across the client portfolio. Lead and manage AED program including deployment and management of new and existing AEDs across all client sites. Quality Assurance & Compliance Conduct annual oversight review on Site Specific Safety Plans, FLS Surveys & Checklists completed by FLS Representatives. Ensure FLS incidents are correctly captured, managed and incident investigations conducted to determine root cause, follow up on remedial actions, preventive measures and lessons learned for continuous improvement. Systems & Documentation Management Ensure Go/FLS websites are updated and accurate at all times. Ensure standard operating procedures for managing FLS during facilities management (FM) operations are adequate and timely reviewed. Maintain and update standard operating procedures for managing emergency response. Training & Team Development Provide necessary training, guidance, and oversight to FM Teams to ensure effective implementation of standard operating procedures, FLS Program, and Global initiatives. Lead FLS Representatives to promote FLS culture and develop effective Office Hours sessions and campaigns to attract and retain fire wardens and first aiders. Project Coordination & Infrastructure Work with project teams in relation to FLS infrastructure and equipment, conducting project handover inspections to ensure FLS compliance and property suitability for occupation. Support building construction projects relating to fire and life safety measures implementation. Emergency Preparedness Oversee the effective implementation of emergency drills and ensure post-drill review reports are completed to capture observations and areas for improvement. Conduct regular FLS inspections across client locations and ensure all corrective actions are completed to agreed timescales. Reporting & Governance Prepare monthly FLS progress reports for the client portfolio with proposed actions for continuous improvement. Host monthly FLS governance meetings with FM leads and FLS teams to ensure effective implementation of the Fire and Life Safety program and initiatives. Regulatory Compliance & Staffing Conduct monthly reviews to oversee recruitment of Fire Wardens and First Aiders, ensuring adequate coverage and compliance with local regulatory requirements and Global FLS requirements to cover all operation shifts. Education / Experience Essential Experience • Minimum 5 years in Fire & Life Safety, fire service and fire systems operations experience • Knowledge of regulatory codes involving fire protection, building occupancy, emergency procedures, fire investigations, fire drills and training requirements • Expertise in Corporate standards, policies & procedures involving Fire & Life Safety to ensure compliance within appropriate regulations Qualifications Core Competencies • Ability to work independently with high attention to detail, understand timelines, and manage multiple initiatives simultaneously • Ability to travel as required across client sites • Computer proficiency in Microsoft PowerPoint, Excel, Word, Access, Web and SharePoint • Experience with development of process documentation and internal control procedures Technical Knowledge • Familiarization and experience in Fire &a