Fleet Lead - Rider Handling | Mumbai

Job description

**About the Company** Fleet Lead (Rider Operations) Position: Fleet Lead – Rider Operations Location: Delhi Department: Operation **s About the Ro** le We are looking for a highly motivated and result-oriented Fleet Lead to manage and oversee delivery rider operations. The ideal candidate will be responsible for rider onboarding, engagement, productivity, compliance, and overall fleet performance to ensure seamless last-mile operatio **ns. Responsibili** - **ties Fleet & Rider Manag** - ementManage and supervise a team of delivery partners/riders across assigned hubs or city locat - ions.Ensure adequate rider availability to meet daily operational requirem - ents.Monitor rider attendance, productivity, and adherence to sched - ules.Drive rider engagement initiatives to improve retention and reduce attri - **tion.Recruitment & Onboa** - rdingManage end-to-end rider hiring and onboarding activi - ties.Source riders through field activities, vendor networks, referrals, and local hiring chan - nels.Coordinate documentation, background verification, and joining formali - ties.Ensure timely onboarding and activation of ri - **ders.Operations Manag** - ementMonitor daily operational metrics such as order fulfillment, on-time delivery, rider utilization, and producti - vity.Ensure smooth execution of last-mile delivery operat - ions.Identify operational challenges and implement corrective act - ions.Coordinate with hub teams and stakeholders to ensure service excell - **ence.Performance & Compl** - ianceTrack rider performance metrics and provide regular feedback and coac - hing.Ensure riders comply with company policies, safety guidelines, and - SOPs.Handle rider grievances, escalations, and disciplinary act ions.