Flight Support Executive

Job description

Flight Support Executive **Company:** EaseMyTrip **Location:** Sector 63, Noida, Uttar Pradesh **Employment Type:** Full-time **Working Days:** 6 Days a Week (1 Rotational Week Off) About EaseMyTrip EaseMyTrip began its journey in 2008 as a B2B2C travel platform, enabling travel agents to book domestic airline tickets efficiently. In 2011, the company expanded into the B2C segment, serving the growing travel needs of India's middle-class population. Today, EaseMyTrip is one of India's leading online travel companies, committed to delivering seamless travel experiences. Job Summary We are looking for enthusiastic and customer-focused **Flight Support Executives** to join our Customer Support team. In this role, you will assist customers with travel-related queries, provide timely resolutions, and ensure a high-quality customer experience through voice, email, and chat support. Key Responsibilities - Handle customer queries through voice calls, email, and chat. - Deliver prompt and effective resolutions while ensuring first-contact resolution whenever possible. - Understand customer requirements and provide accurate travel-related assistance. - Communicate professionally and courteously with customers. - Demonstrate empathy and actively listen to customer concerns. - Maintain accurate customer records and update case details in the system. - Provide exceptional customer service while adhering to company quality standards. Eligibility & Requirements - Freshers are welcome to apply. - Excellent verbal and written communication skills. - Knowledge of domestic and international travel processes is preferred. - Positive attitude, enthusiasm, and willingness to learn. - Ability to work in a fast-paced customer support environment. What We Offer - Opportunity to work with one of India's leading online travel companies. - Comprehensive training and learning opportunities. - Career growth in the travel and customer service industry. - Dynamic and collaborative work environment. **Work Location:** H-173, Sector 63 Road, H Block, Sector 63, Noida, Uttar Pradesh – 201309. **How to Apply** Interested candidates can share their resume directly at **mansi.agrawal@easemytrip.com**. Pay: ₹15,000.00 - ₹20,000.00 per month Work Location: In person