Founder's Office (Manager / Senior Manager)

Job description

**What's Ditto?** At Ditto, we help people understand insurance well enough to make well-informed decisions — from expert advice to smooth policy purchases to dedicated claim support, backed by our industry-first no-spam commitment. Over 700,000 users have trusted us with their insurance decisions, and we hold a 4.9 rating with 30,000+ reviews on Google. Ditto is backed by Zerodha, India's largest stockbroker. **The Context** Some of the most interesting work at Ditto happens in the space between departments — long-horizon bets, new experiments, and cross-functional projects that shape where the business goes next. These are the projects the founders care about deeply and often work on directly. The Founder's Office exists to own that work. **The Role** You'll join the Founder's Office as either a Manager or Senior Manager — level confirmed at offer stage based on experience. Your first project could sit inside any department at Ditto, and you'll work directly with founders on many of them. Some examples of what you might own: - **Marketing —** diagnose the paid-media funnel, evaluate new channels, improve cost per qualified lead. - **Customer Experience —** audit the advisory journey, identify the biggest drop-offs, design and pilot fixes. - **Analytics —** build the framework the founders use for quarterly business reviews. - **Internal problem-solving —** fix a broken cross-functional handoff, unblock a hiring pipeline, or take on an internal tool no one owns. Whatever the project, you own it end to end. **How This Role Evolves** The first six months will be about proving you can execute in the FO — take a real project, own it end to end, and ship. You'll be measured on outcomes, not proposals. After that, this role could go two ways: keep rotating across projects (some of our strongest FO folks stay here for years by choice), or take on a process or team to lead when the right opportunity opens up. **What We're Looking For** We're hiring at both Manager (2–3 years of experience) and Senior Manager (4–6 years of experience) levels. Same profile, different depth. - Strong analytical and structured thinking — you can take a fuzzy problem, break it apart, and come back with a plan someone else could actually execute. - A track record of owning things — projects you drove, not projects you contributed to. - Genuine depth in at least one of the following: Marketing, Analytics, Process / Efficiency Improvement, Customer Experience, Team Management, Growth & Experimentation, or generalist cross-functional problem-solving. You don't need to be strong in all seven — but strong in at least one, and curious enough to pick up the others fast. - Comfort with ambiguity. The first six months don't come with a fixed KRA. That's the point. - Communication that scales up and down — a two-line Slack update to a founder, a structured deck to the leadership team, a rewritten SOP for a frontline team. - A bias toward experimentation over process for its own sake. **A note on what this role is not** This is not a role with a defined team, a fixed department, or a locked KRA on day one. If you need that kind of clarity before joining, the first six months will frustrate you. It's also not a founder-adjacent visibility role — the way to earn trust here is to ship, not to network internally. **Why Join Ditto** - Direct exposure to founders and to the actual decisions shaping a fast-scaling business. - Rotation across real problems in different parts of the company — the fastest way to learn how a whole business engine works. - A credible path to leadership. A meaningful share of Ditto's current managers and team leads came in through routes like this. - A company where the mission is genuinely lived — a 4.9 Google rating from 30,000+ users tells its own story. **Perks** - Comprehensive health insurance. - Compensation as per industry standards. - Learning allowances and growth opportunities. **Our Interview Process** We want to respect your time. There are 4 rounds, and we aim to complete all of them within 3 weeks. **The schedule:** 1. Introductory call with HR 2. Task / Assignment (5 business days from receipt) 3. Task presentation + Case discussion with the Hiring Manager 4. Founders round *As part of the process, we highly recommend experiencing Ditto as a prospective customer — book an advisor call or WhatsApp chat via joinditto.in. It's not mandatory. But candidates who have gone through the advisor experience consistently produce sharper task submissions and richer conversations in later rounds.* **This is an in-office role. Our address is: Fortuna-1, No 680, 15th Cross, J.P Nagar 2nd Phase, J P Nagar, Bangalore South – 560078, Karnataka, India.** *Please Note: Beware of recruitment scams. Ditto does not charge any fees at any stage of the hiring process. If you receive any suspicious message claiming to be from Ditto, please verify through our official channels.*