Fraud Investigation Officer

Job description

**Role & responsibilities** - Investigate incidents involving staff-related fraud, misappropriation, and process lapses. - Conduct telephonic and digital interviews with customers, complainants, employees, and other stakeholders to gather facts and evidence. - Analyse transaction details, customer interactions, system logs, and supporting evidence to determine whether the case is classified as Fraud, Process Lapse, or No Fraud. - Coordinate with internal departments, IT teams, and vendors to obtain required logs, records, and supporting information within prescribed turnaround timelines. - Prepare comprehensive investigation reports with clear findings, evidence, and recommendations. - Recommend appropriate cases for consequence management based on investigation outcomes. - Ensure compliance with internal policies, regulatory guidelines, and investigation procedures. - Maintain strict confidentiality, integrity, and professionalism while handling sensitive investigations. - Meet defined productivity and turnaround time (TAT) expectations while maintaining investigation quality. **Preferred candidate profile** 1. Good understanding of banking operations covering both **Assets (Unsecured)** and **Liabilities**. 2. Strong analytical and investigation skills. 3. Proficiency in **MS Office**, particularly **MS Word** and **MS Excel**. 4. Excellent communication skills in English (Read, Write & Speak). 5. Language proficiency as per the position applied: - **Position 1:** Hindi, Bengali and English (Read, Write & Speak).