Front Office Executive

Job description

Duties and responsibilities • Conducts shift briefings to ensure hotel activities and operational requirements are known • Supervise front office operations during assigned shift including: • Maintenance of guest information • Maintenance of information about local events • Compile occupancy statistics • Supervise the use of public address system • Supervise group bookings • Assisting with serious complaints • Supervise cashiering activities during shift including: • Cash handling and banking procedure • Dealing with irregular payments • Instructing staff in credit policies and facilities • Instructing staff in cash security procedures • Carry out debtor control • Prepare reports • Supervise the cashiering system • Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs • Take action to address these needs in order to exceed their expectations • Create a positive hotel image in every interaction with internal and external customers • Adhere to hotel brand standards • Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests • Assist guests and escort them to locations within the hotel at their request • Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs • Maintain current Hotel information to be able to provide information to guests Accountability Report to a Duty Manager. Typically supervises Concierge desk, Bell desk and GSA - FO. Accountability is directed by shift operations at the reception. Qualifications And Requirements Bachelor degree /diploma in hospitality/hotel management is mandatory. Must speak fluent English and local language with additional other languages preferred. At least one year supervisory experience/GSA experience will be beneficial. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.