Front Office Executive

Job description

**Guest Handling & Reception** - Warmly welcome guests with a professional and courteous demeanor - Handle **check-in and check-out** efficiently - Escort VIP guests when required - Maintain guest privacy and confidentiality **Guest Services & Communication** - Answer calls and respond to guest inquiries promptly - Provide accurate information about hotel services, amenities, and local attractions - Handle guest requests (wake-up calls, transportation, reservations, etc.) **Reservations & Billing** - Manage room bookings and cancellations - Process payments, invoices, and billing accurately - Coordinate with reservations and housekeeping teams for room availability **Coordination & Operations** - Work closely with housekeeping, concierge, and F&B departments - Ensure rooms are ready as per guest expectations - Update guest profiles and preferences in the system **Guest Experience & Complaint Handling** - Resolve guest complaints professionally and quickly - Anticipate guest needs to deliver personalized service - Ensure guest satisfaction aligned with 5-star standards **Administrative Duties** - Maintain daily reports and logs - Handle cash, foreign exchange (if applicable), and documentation - Follow hotel SOPs and brand standards - **To Apply-6350296071,9773318053**