Front Office Executive

Job description

JLL empowers you to shape a brighter way.   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Position Overview The Front Office Executive serves as the first point of contact for visitors, clients, and employees, managing reception operations and providing administrative support to ensure smooth daily operations. This role requires excellent communication skills, professional demeanor, and the ability to handle multiple tasks efficiently in a fast-paced environment. Key Responsibilities Reception and Visitor Management • Greet and welcome visitors, clients, and guests in a professional and courteous manner • Manage visitor registration process, issue visitor badges, and maintain visitor logs • Direct visitors to appropriate personnel or meeting rooms • Ensure reception area is clean, organized, and professionally presented at all times • Monitor and manage access control systems Communication Management • Answer, screen, and forward incoming phone calls professionally • Handle email inquiries and respond promptly to general information requests • Manage internal and external correspondence • Coordinate with various departments to facilitate communication flow • Maintain updated contact directories and distribution lists Administrative Support • Schedule and coordinate meeting room bookings • Arrange catering and refreshments for meetings when required • Manage incoming and outgoing mail, couriers, and deliveries • Maintain office supplies inventory and place orders as needed • Process expense reports and maintain petty cash records • Assist with travel arrangements and accommodation bookings Office Management • Support facility management with maintenance requests and vendor coordination • Monitor and report building access issues or security concerns • Coordinate with cleaning and maintenance staff • Assist in organizing company events and employee engagement activities • Maintain office equipment and arrange for repairs when necessary Documentation and Reporting • Maintain accurate records of visitors, calls, and correspondence • Prepare and distribute reports as required • Update and maintain employee contact information databases • File and archive documents systematically Required Qualifications Education • High school diploma or equivalent required • Bachelor's degree in business administration or related field preferred Experience • Minimum 1-2 years of experience in front office, reception, or administrative role • Experience in corporate environment preferred • Customer service experience highly desirable Skills and Competencies Technical Skills: • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) • Familiarity with office equipment (printers, scanners, phone systems) • Basic knowledge of visitor management systems • Typing speed of at least 40 words per minute Core Com