Front Office Guest Service Associate | Holiday Inn Express Kolkata New Town

Job description

**Your day to day** - Be the warm welcome that kicks off a memorable guest experience - Acknowledge IHG Rewards Club members and returning guests, in person or on the phone - Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay - Handle cash and credit transactions - Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes - Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns - Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary. - Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed - Take pride in your appearance and place as a brand ambassador - Always know what events and activities are on the day’s schedule - Jump into other ad-hoc duties when your colleagues need your help **What We Need From You** - Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to - Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories - Fluency in the local language - extra language skills would be great, but not essential - Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers - Flexibility - night, weekend and holiday shifts are all part of the job - You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential - Experience - ideally you’ll have spent at least one year in a front desk or guest service position - Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling **How do I deliver this ?** We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels. Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills. - True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests - True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay - True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs - True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner **What We Offer** - 5-day work week - On-duty meals - Medical insurance & ESIC (as applicable) - Learning & development opportunities - Employee stay and F&B discount across IHG hotels (as applicable) - Global Internal Transfer Mobility: Available after 18 months at the current IHG property, subject to eligibility and NOC approval. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.