FSE Manager

Job description

Field Service Project Manager • Invoicing to customer POs, payment documents, payment follow up & receipts etc. for ETC projects & supervision invoices, time sheets, counting, clubbing, totaling etc. • To arrange POs to vendors, their payments, Re-conciliation, ensure to follow, compliance & Hitachi process. Offers, comparison, finalization process etc • Arrange safety equipment to site & site support for following safety without any deviation at site. Safety documentation, regular reports, audits facing etc. Audit related works like records keeping, adding, audit compliances & improvements. • ISO Audit & documentation, timely keeping all the ISO records. Audit points compliance etc. GPG Audit requirements, updates and records maintaining, audit point compliance etc. HUB/Global safety audit points maintenance, audit compliance points circulation to all team & follow up regularly within service engineers’ team. • Vendors ARC renewal, adding new vendors, CCQQ, finalization with SCM etc. • SAP/Reiwa related works in after sales & services. Site visit for safety & contractor compliance point of view improvements & ensure all safety & compliance fully followed at sites. • Safety training details are maintained for all engineers like PICW, Confined space, First AID and keeping records, tracking, push if any to ensure all are timely trained/certified. Support service engineers for their requirements in PPE/stationary/ logos etc. ABRA, Night permission approvals etc. • Welfare programmes, events for service engineers like SERVICE MEETS, Awards, sending Hitachi welfare items to them etc. Hitachi T-shirts, safety shoes etc. • Techno Commercial skills are required. Multi-tasking and prompt actions, ready to work on odd hours considering site emergencies/support required remotely/from office etc. • Site visit regularly to review site safety, storage and overall audit. Updating & keeping all service records of technical site data, office documents etc. • Provide on-site and remote technical support for transformer installation, commissioning, and routine maintenance activities, identify technical issues, and conduct analysis to determine effective solutions across different service categories. • Ensure all required accident prevention measures are followed and comply with guidelines for working on energized system components. • Monitor and enforce compliance with safety standards and industry-accepted practices. • Build and maintain strong customer relationships by understanding customer requirements and providing specialized technical support and solutions. • Recommend immediate and future service requirements to customers and provide relevant feedback to the Service Sales team. • Act as the OEM representative during customer interactions, ensuring all necessary tools, equipment, and spare parts are prepared and the scope of work is clearly understood before service execution. • Verify that all required job documentation is available and participate in site briefings with the Service Manager, Head of Department, or Supervisor regarding expected site conditions and work requirements. • Prepare accurate service reports, timesheets, and delivery notes, ensuring customer approval and sign-off where required. • Serve as the voice of the customer by communicating feedback and field observations to internal engineering and quality teams. • Support the planning, execution, and delivery of transformer maintenance site activities. • Effectively coordinate with internal teams, feeder factories, service departments, customers, and subcontractors to ensure successful project execution. • Demonstrate leadership, collaboration, and a team-oriented approach while maintaining a high level of self-discipline, quality, and accuracy in all deliverables. • Update installed base records to reflect modifications and changes implemented at customer sites. • Develop long-term customer relationships by understanding customer requirements and applicable regulations, responding promptly to issues, and leveraging in-depth technical knowledge to promote product lifecycle management solutions. • Ensure compliance with quality assurance requirements at power plant and substation sites and support continuous improvement initiatives. • You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines. • Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business • Manage the full lifecycle of transformer service projects from initiation through closure. • Develop project plans, including scope, timelines, resource allocation, and budgets. • Coordinate cross-functional teams, including engineers, technicians, subcontractors, and third-party contractors. • Serve as the primary point of contact for customers, maintaining communication and managing expectations throughout project execution. • Identify, assess, and mitigate project risks and issues while developing contingency plans. • Monitor project progress, track KPIs, and provide regular updates to management. • Manage project budgets, approve expenditures, and support cost-effective project delivery. • Support post-project reviews and continuous improvement of project management processes and tools within the Services Division. • Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines Your Background • Bachelor's degree in electrical engineering or a related field. • Strong technical expertise in Dissolved Gas Analysis (DGA) and transformer condition assessment, transformer testing, asset management, monitoring, or diagnostics. • Independent use of digital and data insights to manage service performance, teams, customer outcomes, and improvement actions. • Knowledge of transformer failure modes, insulation systems, and condition-based maintenance practic