FSL Tech lead/Architect

Job description

Job Description: Salesforce FSL Technical Lead / Solution Architect **Position:** Salesforce FSL Technical Lead / Solution Architect **Experience:** 8+ Years **Location:** Pan India **Employment Type:** Full-Time Role Overview We are seeking an experienced **Salesforce FSL Technical Lead/Architect** to lead the design, implementation, and optimization of Salesforce Field Service Lightning (FSL) solutions. The ideal candidate should possess strong expertise in **Salesforce Service Cloud** and **Experience Cloud** , with the ability to work directly with business stakeholders, gather requirements, define solution architecture, and guide development teams to deliver scalable and high-quality solutions right the first time. This role combines business consulting, solution architecture, technical leadership, and delivery governance responsibilities. Key ResponsibilitiesBusiness & Functional Leadership - Collaborate with business stakeholders, Product Owners, and SMEs to understand business processes and gather requirements. - Conduct requirement workshops, discovery sessions, and business process assessments. - Translate business requirements into scalable Salesforce solutions leveraging FSL, Service Cloud, and Experience Cloud. - Identify opportunities for process optimization, automation, and digital transformation. Solution Architecture & Design - Architect end-to-end Salesforce Field Service Lightning solutions for complex service operations. - Define solution blueprints, data models, security models, integrations, and deployment approaches. - Drive detailed solution design discussions and produce functional and technical design documents. - Provide architectural oversight to ensure adherence to Salesforce best practices and governance standards. - Review business requirements and proactively identify risks, gaps, and dependencies. Technical Leadership - Lead and mentor developers, administrators, and consultants throughout the project lifecycle. - Guide the team in implementing solutions that are scalable, maintainable, and aligned with business objectives. - Conduct design reviews, code reviews, and solution validations. - Ensure high-quality delivery with minimal rework and reduced defect leakage into testing and production environments. - Work closely with offshore and cross-functional teams to ensure successful delivery. Delivery & Governance - Support sprint planning, estimations, backlog refinement, and release planning activities. - Establish and enforce solution governance, development standards, and technical best practices. - Collaborate with QA teams to review test scenarios and ensure comprehensive test coverage. - Monitor project execution and provide technical guidance to resolve complex issues. - Participate in go-live planning, deployment support, and hypercare activities. Required Skills & Experience Salesforce Expertise - 8+ years of Salesforce experience with at least 4+ years in Salesforce Field Service Lightning (FSL). - Strong hands-on experience in: - Salesforce Field Service Lightning (FSL) - Salesforce Service Cloud - Salesforce Experience Cloud (Community Cloud) - Strong understanding of: - Work Orders - Service Appointments - Scheduling & Optimization - Service Territories - Work Types - Service Resources - Mobile Solutions - Dispatcher Console Technical Expertise - Experience with Salesforce configuration and customization. - Good understanding of Apex, Lightning Web Components (LWC), Flows, and Integration patterns. - Experience with REST/SOAP APIs and middleware-based integrations. - Knowledge of Salesforce DevOps, CI/CD, deployment strategies, and release management. Architecture & Consulting - Proven experience in solution architecture and enterprise-scale implementations. - Strong business process modeling and process re-engineering skills. - Experience preparing functional and technical design documentation. - Ability to engage with business and technical stakeholders at different organizational levels. Good to Have - Salesforce Sales Cloud implementation experience. - Experience with Data Cloud, Einstein AI, or Agentforce. - Experience integrating Salesforce with ERP, SAP, or other enterprise systems. - Consulting background with customer-facing solutioning experience. - Exposure to Agile/Scrum delivery methodologies. Certifications (Preferred) - Salesforce Certified Field Service Consultant - Salesforce Certified Service Cloud Consultant - Salesforce Certified Experience Cloud Consultant - Salesforce Certified Platform App Builder - Salesforce Certified Application Architect (Preferred) Key Competencies - Strong communication and stakeholder management skills. - Leadership and mentoring capabilities. - Strategic and analytical thinking. - Problem-solving and decision-making abilities. - Ability to drive teams towards delivering solutions right the first time. - Ownership mindset with focus on quality, scalability, and customer success. **Location:** Pan India (Remote/Hybrid as per project needs) **Experience:** 8+ Years **Notice Period:** Immediate to 30 Days Preferred.