FSP Program Lead, Data Management

Job description

**Job Summary:** The FSP Program Lead, Data Management is responsible for the following: - Direct line management of FSP Data Management Operations managers and staff, and oversight of Client accounts. - Supporting FSP Data Management Operations business objectives, including ensuring on-time/high quality deliverables. - Resourcing Client projects with qualified staff, and working to retain and develop staff. - Promoting new business by participating in project bids and Client presentations as appropriate. **Key Accountabilities:** **Program Management** - Responsible for execution and oversight of Program Management activities - related to one or more programs - May serve as central point of contact (POC) for and between Senior - Management and key Client personnel for contracted FSP Data Management Operations activities - Plans and manages logistics, infrastructure, and resources related to - FSP services to meet Client needs/timelines/ deliverables - Collaborates with Client to implement and operationalize short- and long-term strategies - Develops and manages Communication and Escalation plans/processes, as applicable - Oversees Client Governance as required; prepares/presents at meetings as applicable - Oversees performance management of staff who support contracted - FSP activities and collaborates with FSP Clinical Operations - Management to ensure staff are technically proficient and able to satisfy Client expectations and deliverables - Manages compliance with Client Key Performance Indicators (KPIs), utilizing applicable tools and systems to collect, track, and analyze associated data - Leads Client-specific FSP meetings with internal program team, ensuring that contractual requirements related to FSP Clinical - Operations activities are met and monitored on an ongoing basis - Oversees and/or manages issue escalation and resolution, including corrective and Preventive Actions (CAPA) development when necessary **Line Management** - Manages and oversees FSP Data Management Operations functional and associated management staff dependent upon Client structure and services - Coordinates and manages resourcing process including hiring, selection, and onboarding/offboarding of staff which may include development of interview tools, as well as conducting interviews with potential candidates - Leads, manages, and develops direct reports to improve efficiency and effectiveness at prioritizing work and to ensure performance meets or exceeds business and personal goals/objectives, as well as departmental and project and/or program productivity and quality metrics - Facilitates, communicates, and addresses operational and/or performance issues including problem identification and resolution, coaching/mentoring of assigned staff, and escalation as appropriate to Senior Management and Client - Hires, retains, and develops a skilled, experienced, and motivated team - Minimizes regrettable turnover - Provides technical support to team members and managers to ensure they have the required knowledge to fulfill duties - Supports and promotes staff professional development; assesses and provides opportunities for soft skills development - Conducts one on one meetings with direct reports, based on program requirements - Observes, collects, analyzes, and communicates FSP Data Management Operations problems/issues, develops action plans or alternatives for resolution, and escalates as appropriate - Conducts formal performance reviews - Works with Senior Management in developing managers and ensures a talented pipeline of management staff within the department or function - Oversees onboarding and onboarding of staff, as applicable - Reviews and approves content of curriculum vitaes (CVs), and conducts job description reviews for staff - Oversees training compliance of staff related to SOPs, systems, and processes **Collaboration** - Collaborates with interdepartmental functions (e.g., Training, Quality, Contracts, Recruiting, Finance, Human Resources, etc.), as well as Client representatives, for initiatives and/or deliverables - Supports execution of FSP Clinical Operations goals as required - May serve as FSP Data Managemnt subject matter expert (SME) during audits and/or inspections - Identifies and implements applicable process improvements as appropriate - Participates in cross-industry initiatives/working groups which may include preparing and presenting at industry meetings, as applicable - May serve as a working group member in SOP reviews or process related initiatives - Collaborate with interdepartmental functions to create business proposals including Requests for Information/Requests for Proposal (RFIs/RFPs) to meet each Client's specifications **General Operations and Functional/Business Unit Management** - Participate in, champion or lead Parexel and department system/standards improvement activities or committees, task force groups as needed, including change management - Maintain an agreed level of productivity/billability and staff turnover - Complete routine administrative tasks in a timely manner (e.g. timesheets, training, travel expense claims). Manage compliance with travel and billability guidelines for department, region or function, where appropriate. Travel as needed. - Ensure client and business needs are met and that all projects are optimally resourced with suitably experienced staff - Implement process improvements, in conjunction with Management team and Quality Management Group, in response to client and team feedback and quality audits - Look within and beyond CRS to encourage teamwork, quality and productivity efforts to the benefit of CRS and Parexel - May manage multiple countries, sub-region/s and/or subcontractors - Follow up departmental metrics, drive team members to meet departmental goals - Participate in departmental meetings and training initiatives, project team meetings, and maintain relationships with other departments, clients, and regulatory