GCC Advisory Analyst

Job description

**Job Title -** GCC Advisory Analyst **Management Level:** 11 – Analyst **Location:** Gurgaon, Mumbai, Bangalore, Pune, Hyderabad, Chennai, Kolkata **Must have skills:** GCC / GBS Strategy, Functional Operating Model, GCC/ Shared Services Design Design, Setup and Transformation, Sourcing & Location Strategy, Business Case Formulation, Functional Transformation such as Finance Process (O2C / P2P / R2R / FP&A) Transformation, PowerPoint **Good to have skills:** Multi-function GBS, Transition & Migration Management, Service Management & SLA Design, Agentic AI in functions, Data Visualization Tools **Job Summary:** - Execute analytical and research work within **GCC / GBS and operating model transformation** engagements**,** delivering high-quality outputs with ownership of assigned tasks and milestones - Develop **financial models, cost analyses, benchmarking frameworks, process documentation, and client-ready presentations** across GCC advisory and strategy projects - **Contribute to solution modules** – such as operating model, Org design, process redesign or location assessment - **Support business development activities** by preparing market research, RFP/ RFI responses, pitch materials, and other sales collaterals - **Develop business cases, cost analyses, value realization frameworks**, and supporting models for GBS / SSC setup and transformation assignments - **Apply a process and operating-model perspective** across GBS design, governance, KPI and maturity frameworks, and emerging areas such as Gen AI–enabled processes **Roles & Responsibilities:** - **GBS / GCC Strategy and Setup**: Conduct analysis of operating model options (centralized, federated, hybrid) and build-operate setup models, location and sourcing strategy, GBS guiding principles, and process taxonomy (L0–L5) design for new and scaling shared services - **Operating Model Design:** Design integrated operating models for GBS / GCC setups, including organizational structure options, service delivery models, and transition, knowledge-transfer, and stabilization planning considerations - **Operating Model**: Support the design, documentation, and continuous improvement of the Operating Model by analyzing processes, roles, governance, and performance metrics to enable efficient service delivery. - **Cost Analysis and Value Realization**: Develop detailed cost models covering setup costs, run-rate costs, and total cost of ownership for GBS and transformation scenarios; build value realization frameworks that track benefit and savings delivery against investment over time, incorporating productivity, quality, and strategic value levers - **Org Design and Sizing:** Design organization structures for the GBS / SSC and retained teams – roles, spans and layers, reporting lines, and FTE sizing methodologies - **SSC Location Strategy:** Support location assessment and selection studies across cost, talent availability, risk, and scalability dimensions to recommend best-fit delivery locations for shared services - **KPI and Performance Frameworks:** Design KPI and SLA frameworks for GBS performance management, covering operational, financial, service, and experience metrics; develop dashboards and reporting cadences aligned to governance structures - **Capability Maturity Assessment:** Conduct structured maturity assessments across functions and processes against leading-practice benchmarks; translate findings into prioritized improvement roadmaps with clear ownership and timelines - **Governance, RACI and Interaction Model Design:** Design governance frameworks (councils, decision rights, escalation paths), RACI matrices, and interaction models defining roles and collaboration patterns between the GBS, retained organization, business units, and third-party providers - **Gen AI in functions:** Contribute to assessments and recommendations on Gen AI and intelligent automation use cases across functional processes **Professional & Technical Skills:** - **2-5 years of total experience in GBS consulting, functional transformation or Operating model,** advisory, or in-house shared services; experience at a top-tier or Big 4 firm preferred - Working knowledge of at least 2–3 of the following: GBS / GCC / SSC setup, functional operating model design, sourcing & location strategy, org design & sizing, process maturity assessment, governance & interaction model design - Ability to **build and interpret cost models, TCO analyses, and value realization frameworks** and GBS transformation contexts - Experience designing **KPI and SLA frameworks and performance measurement structures**; ability to translate strategic objectives into measurable operational metrics - Familiarity with **maturity assessment approaches** – capability, process, or operating-model maturity – and ability to develop actionable improvement roadmaps from findings - Familiarity with **core functional processes** and process taxonomy frameworks such as the L0–L5 process hierarchy - **Awareness of Gen AI adoption in one or more functions** including intelligent automation use cases and their implications for GBS process and workforce design - **Strong proficiency in Excel and PowerPoint**; exposure to **data visualization tools** (Power BI, Tableau); strong structured communication and presentation skills **Additional Information:** - Opportunity to work on **GBS / GCC and operating model programs** for marquee G2000 clients across industries - Exposure to **senior stakeholder engagements and client-facing responsibilities** as part of high-performing delivery teams - Potential to **co-create** with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. - Ability to embed **responsible business** into everything—from how you service your clients to how you operate as a responsible professional. - Personalized training modules