GCC Advisory Consultant

Job description

**Job Title –** GCC Advisory Consultant **Management Level:** 09 – Consultant **Location:** Gurgaon, Mumbai, Bangalore, Pune, Hyderabad, Chennai, Kolkata **Must have skills:** GCC / GBS Strategy, Functional Operating Model, GCC/ Shared Services Design Design, Setup and Transformation, Sourcing & Location Strategy, Business Case Formulation, Functional Transformation such as Finance Process (O2C / P2P / R2R / FP&A) Transformation, PowerPoint & Excel **Good to have skills:** Multi-function GBS, Transition & Migration Management, Service Management & SLA Design, Agentic AI in functions, Data Visualization Tools **Job Summary:** - **Manage defined workstreams** within GBS / GCC and operating model transformation engagements, taking responsibility for structuring the approach, shaping the analysis, and delivering high-quality outputs within agreed timelines - **Take ownership of specific solution modules** – such as Org design, location assessment or a process tower (e.g., O2C, P2P, R2R/FP&A) – guiding analysts, reviewing outputs, and ensuring coherence across deliverables at the workstream level - **Prepare client presentations, workshop materials, and proposal sections** independently, contributing actively to client discussions and working sessions - **Develop business cases, cost analyses, value realization frameworks**, and supporting models for GBS / SSC setup and transformation assignments - **Apply a process and operating-model perspective** across GBS design, governance, KPI and maturity frameworks, and emerging areas such as Gen AI–enabled processes - **Contribute to business development efforts** through research, pitch preparation, and proposal development **Roles & Responsibilities:** - **GBS / GCC Strategy and Setup**: Lead analysis of operating model options (centralized, federated, hybrid) and build-operate setup models, location and sourcing strategy, GBS guiding principles, and process taxonomy (L0–L5) design for new and scaling shared services - **Operating Model Design:** Design integrated operating models for GBS / GCC setups, including organizational structure options, service delivery models, and transition, knowledge-transfer, and stabilization planning considerations independently - **Operating Model**: Manage the design, documentation, and continuous improvement of the Operating Model by analyzing processes, roles, governance, and performance metrics to enable efficient service delivery. - **Cost Analysis and Value Realization**: Develop detailed cost models covering setup costs, run-rate costs, and total cost of ownership for GBS and transformation scenarios; build value realization frameworks that track benefit and savings delivery against investment over time, incorporating productivity, quality, and strategic value levers - **Org Design and Sizing:** Design organization structures for the GBS / SSC and retained teams – roles, spans and layers, reporting lines, and FTE sizing methodologies - **SSC Location Strategy:** Conduct location assessment and selection studies across cost, talent availability, risk, and scalability dimensions to recommend best-fit delivery locations for shared services - **KPI and Performance Frameworks:** Design KPI and SLA frameworks for GBS performance management, covering operational, financial, service, and experience metrics; develop dashboards and reporting cadences aligned to governance structures - **Capability Maturity Assessment:** Conduct structured maturity assessments across functions and processes against leading-practice benchmarks; translate findings into prioritized improvement roadmaps with clear ownership and timelines - **Governance, RACI and Interaction Model Design:** Design governance frameworks (councils, decision rights, escalation paths), RACI matrices, and interaction models defining roles and collaboration patterns between the GBS, retained organization, business units, and third-party providers - **Gen AI in Functions:** Manage assessments and recommendations on Gen AI and intelligent automation use cases across functional processes – such as AP invoice processing, reconciliations, close acceleration, and management reporting **Professional & Technical Skills:** - **5–9 years of total experience in GBS consulting, operating model, functional transformation, or**, advisory, or in-house shared services; experience at a top-tier or Big 4 firm preferred - Experience leading workstreams in **GBS / GCC design, functional operating model, or shared services engagements** - Working knowledge of at least 2–3 of the following: GBS / GCC / SSC setup, operating model design, sourcing & location strategy, org design & sizing, process maturity assessment, governance & interaction model design - Ability to **build and interpret cost models, TCO analyses, and value realization frameworks** and GBS transformation contexts - Experience designing **KPI and SLA frameworks and performance measurement structures**; ability to translate strategic objectives into measurable operational metrics - Familiarity with **maturity assessment approaches** – capability, process, or operating-model maturity – and ability to develop actionable improvement roadmaps from findings - Familiarity with **core functional processes** and process taxonomy frameworks such as the L0–L5 process hierarchy - **Awareness of Gen AI adoption in one or more functions** including intelligent automation use cases and their implications for GBS process and workforce design - **Strong proficiency in Excel and PowerPoint**; exposure to **data visualization tools** (Power BI, Tableau); strong structured communication and presentation skills **Additional Information:** - Opportunity to work on **GBS / GCC and operating model programs** for marquee G2000 clients across industries - Exposure to **senior stakeholder engagements and client-facing responsibilities** as part of high-performing delivery teams - Potential to **Co-create** with leaders in strategy, in