GCP Billing Support Agent

Job description

**Job Description – GCP Billing Support Agent (Tier 2)** **Role Title:** GCP Billing Support Agent **Service Line:** Managed Services **Tier:** Tier 2 (Non‑Engineering, Technical Billing) **Shift:** 24x7 Rotational **Location:** Chennai/Gandhinagar Total Exp- 3 To 7 Yrs **Role Summary** The GCP Billing Support Agent will provide end‑to‑end ownership of Google Cloud Platform billing and cost‑related investigations. This role requires strong understanding of GCP Products & Services and pricing models, financial governance, and the ability to translate technical usage into financial outcomes while maintaining high customer satisfaction. **Key Responsibilities** - Own and resolve GCP billing and cost investigation cases end‑to‑end - Analyze invoices, usage reports, credits, adjustments, and billing exports - Explain GCP pricing models including usage‑based pricing, SUDs, CUDs, and regional pricing - Correlate technical resource usage to billing and financial impact - Use billing dashboards, cost management tools, and BigQuery billing exports (SQL) - Ensure accurate documentation and audit‑ready billing analysis - Collaborate with technical, finance, and account teams for issue resolution - Meet defined SLOs and quality benchmarks while handling customer communications **Required Skills & Competencies** - Strong understanding of GCP services & products with billing and cost perspective - Proficiency in GCP billing tools and dashboards - SQL skills for analyzing BigQuery billing exports - Knowledge of IAM, project hierarchy, and governance models - Strong analytical and documentation skills - Clear, professional customer communication skills **Experience & Qualifications** - 1–2 years of experience in GCP Cloud Support experience, Billing Operations, FinOps, or Financial Analysis - Bachelor’s degree in IT (finance/economics understanding preferred) - **Certifications (Mandatory):** - Google Cloud Digital Leader - Google Cloud Associate Cloud Engineer - **Language:** CEFR B2 English proficiency