GCP Technical Lead with CDL,Service Delivery_Chennai, Gandhinagar-ITIS

Job description

Hi, We have openings with **GCP Technical lead with CDL,** **Service Delivery with GCP CDL Certification,** **Major Incident Manager with CDL (Cloud Disgital Leader)** **Experience : 3 to 10yrs** **Location: Chennai, Gandhinagar.** **jd:** **Role & responsibilities** - Monitor case flow, quality, adherence, and SLA/SLO compliance - Perform quality audits and provide structured feedback to agents - Manage realtime queue performance and workforce adherence - Deliver onboarding and ongoing technical/nontechnical training - Support performance management, coaching, and reporting - Analyze operational data to identify trends and improvement areas - Act as escalation points for operational or process issues - Ensure compliance with defined processes, policies, and governance standards **Required Skills & Competencies** - Strong understanding of Service operations and metrics - Experience with case management systems and dashboards - Analytical and reporting capabilities - Stakeholder and communication skills - Ability to drive process adherence and continuous improvement if you are intrested in this postion kindly share your cv or updated resume to this mail id **guggilapubindusha.p@tcs.com**