GECX Architect

Job description

**Greetings from TCS!!** **About GBU:** The TCS Google Business Unit (GBU) is a strategic growth engine focused on strengthening go-to-market execution, and deepening customer engagement across Google priority domains. As part of the TCS Cloud Unit, GBU operates alongside AWS and Microsoft as a hyperscaler-aligned business, driving Google Cloud–led transformation at scale. TCS is **Google Cloud Diamond Partner** , with GBU at the forefront of shaping and delivering large, high-value engagements globally. GBU is driving accelerated growth through a focused and structured GTM strategy, with a strong emphasis on **AI-led transformation, talent readiness, and co-innovation with Google** : - **Large Deal-Led Growth** – Driving strategic, high-value wins in close collaboration with TCS industry verticals and service lines - **Account-Led Growth** – Scaling presence and value creation within key anchor accounts - **Partner-Led Growth** – Leveraging Google investment programs and deep engagement with Google’s Professional Services ecosystem TCS continues to make strong, outcome-driven investments in its Google Cloud ecosystem. These investments are translating into market leadership, differentiated partner recognition, and accelerated deal momentum, reinforcing TCS as a preferred global Google Cloud partner. To mention TCS was Marquee Sponsor at **Google Cloud Next ’26** that took place in Las Vegas TCS showcased 3,000 AI agents for enterprises, combining its industry knowledge with Gemini Enterprise **.** **Role: GECX Architect** **Responsibility:** 1. CCAI Architecture & Design 2. Architect multi-agent systems using Vertex AI Conversation and Agent Engine 3. Tool & Function Calling 4. Hybrid RAG Integration 5. Rapid Prototyping 6. CCaaS Ecosystem Integration 7. Stakeholder Management **Must Have Skills:** GCP, Presales, Contact Center, Datacenter, Workplace, Solution Architect, ITSM **Location:** Pan India **Experience:** 12 to 20 years **Qualification:** B.E/B.Tech , BSC, BA, MBA, M.Tech, BCA, MSC **Certification:** • Genesys CCaaS / NICE CXone Certified Professional or Architect • Amazon Connect / Google CCAI / Cisco Contact Center Certifications • ITIL Foundation • PMP or TOGAF **Eligibility Qualification:** - 8–15+ years in Contact Centre solutioning / consulting / delivery leadership, with significant RFx ownership. - Proven experience in ITSM, Workplace, Datacenter/Cloud & Networks solution design and operational models.