Gem Enterprise Engineer (Bug Support, 6 To 8 years, bangalore)

Job description

Job Description: **Programming & Scripting Languages:** - **Technologies**: Python, Java, C++, or JavaScript/TypeScript. - **Application**: Ability to read, comprehend, and navigate complex, enterprise-scale codebases to trace execution paths, understand implementation details, and pinpoint potential defects. **Authentication, Identity & Connector Tech:** - **Technologies**: OAuth 2.0, OpenID Connect (OIDC), JWT (JSON Web Tokens), SAML, HTTP/HTTPS protocols. - **Application**: Deep expertise in debugging authentication and authorization flows, managing token lifecycles, and troubleshooting third-party SaaS connector integrations. **Database & Query Languages:** - **Technologies**: Google Cloud Spanner, Standard SQL (ANSI SQL), Relational Database Concepts. - **Application**: Strong proficiency in writing and executing complex SQL queries, utilizing joins, subqueries, and aggregations to retrieve and correlate incident-related data from Spanner databases. **API & Distributed Systems Troubleshooting:** - **Technologies**: REST APIs, gRPC, JSON, Protocol Buffers (Protobufs), API testing tools (e.g., cURL, Postman), Distributed Tracing tools (e.g., Google Cloud Trace, Dapper). - **Application**: Tracing API request flows across microservices and distributed architectures to identify service-to-service communication failures, timeouts, and latency issues. **Telemetry, Logging & Issue Tracking:** - **Technologies**: Cloud Logging or similar log aggregation tools (e.g., Splunk, ELK), Regex for log filtering, Buganizer (or enterprise equivalents like Jira). - **Application**: Querying, filtering, and interpreting high-volume logs from various sources to trace user journeys, alongside rigorous issue lifecycle management in ticketing systems. **Version Control & Code Search:** - **Technologies**: Git, Google Code Search (or similar semantic code search tools like Sourcegraph). - **Application**: Efficiently navigating repositories to find relevant code snippets, track commit history, and understand system behaviors. **GCP & Google Internal Tools Experience:** - Prior experience utilizing Google Cloud Platform services, Google Admin, Google Spanner, Buganizer, and internal Code Search tools. **AI/LLM Familiarity:** - General understanding of Generative AI, Large Language Models (LLMs), and enterprise AI products to better contextualize customer issues within Gemini Enterprise. **Enterprise Support Background:** - Previous experience in Tier 3/Escalation Support, SRE, or Sustaining Engineering for enterprise-grade SaaS/PaaS products. **Security & Compliance:** - Familiarity with enterprise data access, privacy compliance (e.g., GDPR, HIPAA), and handling sensitive customer data securely during investigations.