Gemini Business support ITIS

Job description

Hi, Greetings of the day! we have opportunity with Gemini Bussiness support Experience: 3 to 10 yrs Location : chennai, Ahmedabad. JD: - Experience in AI/ML support or cloud-based technical support roles - Strong knowledge of Google Cloud Platform (GCP) with focus on AI/ML services - Hands-on experience supporting Gemini models, Vertex AI, and ML workflows - Proficiency in Python, R, or Java with scripting and debugging experience - Understanding of Agentic AI concepts and AI-driven automation - Experience with API integrations, SDKs, REST APIs, and authentication mechanisms - Strong skills in Root Cause Analysis (RCA) and issue resolution - •  CEFR B2 or higher communication proficiency - Provide Tier 2 technical support for Gemini Business customers - Troubleshoot and resolve issues related to AI/ML models, Gemini APIs, and GCP services - Perform deep RCA for complex AI/ML and cloud-related issues - Support customers in deploying and operating AI/ML solutions in production - Collaborate with engineering and product teams to escalate and resolve defects - Maintain accurate documentation for issues, configurations, and solutions - Communicate technical concepts clearly to customers and internal stakeholders - Support 24x7 operations on rotational shifts, if required IF you are intrested in this postion kindly share your cv or resume to this mail id **guggilapubindusha.p@tcs.com**