German Language- Global Customer Assurance

Job description

**Job Type**- Fixed Term Contract (on Colt Payroll) **Duration**- 6 Months **Location**- Gurgaon/ Bangalore **Role & responsibilities** Typical tasks and responsibilities will include: - Seamlessly managing the end-to-end process for the resolution and communication of customer support tickets. - Responding to all Incidents and requests within specified SLAs (24/7 operations). - Proactively working on customer experience to improve NES. - Responding to Customer/OLOs emails and telephone calls in a Foreign Language, following set processes and documenting incident details in required templates. - Providing regular communication with customers and vendors on the progress of customer tickets. - Proactively following up on negative triggers to improve NES. - Allocating unresolved Incidents to appropriate support groups, managing customer escalations. **Preferred candidate profile** - Any Graduate with 1+ year of experience in customer facing role. - Excellent communication skills (reading/writing/speaking) in German and English. - Proven track-record of commercial and customer service experience - Solid experience in managing customer relationships