Global Finance and Operations Senior Manager - Travel & Expense

Job description

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Founded in 2022, the Enterprise Services (ES) organization delivers efficient, resilient, and scalable services globally, supporting BCG's diverse teams. It is an evolving BCG organization that is predominantly focused on providing Global Business Services (GBS) activities to every part of BCG. It includes a range of business-critical services and expertise, including Global Finance & Operations Services (GF&OS), Procurement & Payables, Travel, Meetings & Events, Case Team Services, ClientView (Lead-to-Cash), Real Estate, Executive Support Services, and Business Insights and Analytics; supported by transversal expertise in our product portfolios and excellence functions. As a member of the management team for Global Finance and Operations Services (GF&OS), you will lead and continue to scale our **Global Travel & Expense (T&E) service line** to support our growing business. This role will play a key part in shaping the future operating model for T&E within GF&OS through operational excellence, digital enablement, and continuous transformation. This highly customer-centric role requires an individual with experience navigating complex stakeholder environments and delivering outstanding service excellence. As a subject matter expert for T&E, you will develop deep understanding of BCG policies and procedures, ensuring all GFOS T&E processes are run effectively, efficiently and within business conduct parameters. You will support the continued evolution of the T&E service line as we progress through a fast-paced and exciting transformation journey. You will also be expected to proactively identify and embed emerging technologies, including AI-enabled tools, automation, and analytics solutions, to enhance operational execution, decision-making, productivity, and overall service outcomes across the T&E operations team. **Roles And Responsibilities** Lead the Travel & Expense service line, as part of Global Finance Operations Services - Lead, motivate, coach, and develop a team of 3 direct-report managers, with overall leadership responsibility for an organization of 40+ T&E professionals - Ensure delivery of an effective, efficient, and compliant T&E audit process, in accordance with agreed procedures and policies - Act as the escalation point in resolving complex issues with key stakeholders - Maintain high quality of service levels, reporting against T&E service delivery KPIs to GFOS and geography leaderships Provide subject matter expertise for T&E, ensuring robust risk management - Develop an in-depth understanding of T&E policies for different geographies - Ensure processes are documented and harmonized, in collaboration with key stakeholders - Provide support in compliance aspects: reporting, investigation of specific cases, and analysis Deliver continuous improvement of T&E service line - Continuously improve T&E services, in close collaboration with stakeholders - Initiate and drive simplification of processes to achieve cost savings, efficiency, and improved user experience - Improve operating models through process redesign, standardization, automation, and technology enablement - Identify and promote use of emerging technologies, including GenAI tools such as ChatGPT, Claude, and other automation / analytics solutions, to improve execution, decision-making, reporting, quality, and team productivity - Manage transition of T&E activity from sending geographies, ensuring successful knowledge transfer to the GF&OS T&E team within agreed timelines - Support cross-functional projects and initiatives related to T&E - Build a continuous improvement mindset across the team, encouraging innovation, structured problem-solving, and measurable impact tracking What You'll Bring **Education & Experience** - Bachelor's or Master's degree in finance & Accounting, with prior experience of working in a global finance operations setup - 14+ years of relevant experience in Finance processes with focus on expense to pay domain, and a good understanding of finance operations setup, delivery, and process transformation - Experience of sustained successful performance in a fast-paced, intellectually intense, and service oriented environment - Experience leading teams through process improvements and implementation of standardized processes throughout large organizations - Experience in a T&E processes and system solution like Concur, Chrome River, etc. - Experience within a high volume business at operational level - Proven experience driving process transformation, technology enablement, automation, or AI-led productivity improvements in a finance operations / shared services environment - Strong understanding of how digital tools, workflow technologies, reporting platforms, and emerging AI capabilities can be applied to improve operational effectiveness - Experience promoting adoption of new tools and ways of working across large teams, in