GM - OSS & Tools

Job description

**Role** GM -- OSS \& Tools (Transport NMS/EMS) **Function / Department** SNOC/OSS \& Tools **Location** Pune **Job Purpose** Seeking a visionary and technical leader for the role of General Manager (GM) -- Infrastructure Operations. This internal leadership position oversees our end-to-end data center operations, hybrid cloud architecture, and open-source data platforms. You will bridge strategic engineering with 24/7 operational excellence to scale enterprise infrastructure across different SNOC Applications while ensuring strict adherence to global compliance, data privacy, and telecom quality standards. **Key Result** **Areas/Accountabilities** * Infrastructure \& Domain Leadership: Direct enterprise data center operations across network, compute, and multi-tier storage architectures servicing business-critical application domains. * Enterprise Service Solution \& Operations: Manage the physical infrastructure and platform layers backing Order Service Management (OSM) and platforms. * Network Integration (Ni7): Govern infrastructure support for highly integrated Network Integrator (Ni7) architectures, focusing on complex connectivity, routing, and automated network mapping. * Platform handling: Oversee containerized environments utilizing Red Hat OpenShift Container Platform (RHOCP) and Container Storage Interfaces (CSI). * Multi-Cluster Management: Govern multi-cluster deployments, application lifecycles, and seamless workload migrations across environments. * Governance, Risk \& Compliance (GRC): Lead infrastructure compliance audits and maintain certifications for ISO/IEC 20000 (IT Service Management), ISO/IEC 27001 (Information Security), and TL 9000 (Telecom Quality Management Systems). * Enforce robust network access controls, identity management, and automated zero-trust security policies. Safeguard Personally Identifiable Information (PII) and Sensitive Personal Information (SPI) across all storage, compute, and cloud layers. * Database \& Backup Governance: Ensure high availability, replication, and robust recovery frameworks for enterprise relational databases and object storage. * Observability: Architect end-to-end monitoring, proactive alerting, and rapid incident response systems to prevent infrastructure degradation and isolate network faults. **Core Competencies,** **Knowledge, Experience** * Enterprise Domains: Oracle OSM, and Network Integrator (Ni7) environments. * Containerisation \& Management: Red Hat OpenShift Container Platform (RHOCP), Advanced Cluster Management (ACM), Kubernetes, and CSI frameworks. * Migration Tools: Migration Toolkit for Virtualization (MTV) by Red Hat. * Storage Systems: OpenShift Data Foundation (ODF) using K8s, Block storage, NFS, Cloudian S3, and Ceph. * Networking \& Security: Cisco Identity Services Engine (ISE), Cloud Native Core (CNE) technologies, and Ni7 architectures. * Frameworks \& Audits: Deep operational knowledge of ISO 20K, ISO 27K, and TL9K frameworks. Proven expertise in implementing data protection controls for PII and SPI. * Monitoring \& Observability: Automated monitoring and alerting platforms for real-time performance degradation tracking and network fault isolation. * Databases: Microsoft SQL Server, PostgreSQL, and Oracle 19c. * Open-Source Stack: Apache NiFi, Apache Kafka, Apache Druid, Apache Superset, and Cloudera. * Data Protection: Enterprise-grade backup tools and disaster recovery frameworks. * Certifications (Required / Preferred) * Cloud \& Containers: Certified Kubernetes Administrator (CKA). * Enterprise Linux \& Hybrid Cloud: Red Hat Specialist in OpenShift Administration / Red Hat Certified Architect (RHCA). * Project \& IT Management: PMP, PRINCE2, ITIL v4, or equivalent agile/project management certification. * Security \& Audit (Preferred): CISA (Certified Information Systems Auditor), CISM (Certified Information Security Manager), or Lead Auditor certifications in ISO 27001 / ISO 20000. **Must Have Technical / Professional Qualifications** Education * Degree: B.Tech / B.E. in Computer Science, Information Technology, Electronics \& Communication, or a related engineering discipline. **Experience** * Overall Experience: Minimum 12 to 15 years of progressive, post-qualification experience in IT infrastructure management. * Leadership Experience: Proven track record in a senior operational or engineering leadership role managing large enterprise environments and leading regulatory/compliance audits.