GN-I&E-Industrial- Sales & Service (SAP SM) – Consultant

Job description

**Management Level:** 09-Consultant **Location:** Delhi, Gurgaon, Mumbai, Bangalore, Hyderabad, Pune, Chennai Key Responsibilities - Lead and support SAP S/4HANA Service Management (SM) implementations and enhancements. - Analyze business requirements and map them to S/4HANA Service processes. - Configure and customize: Service Orders, Service Contracts, Service Notifications Resource Planning Billing & Invoicing - Integrate SAP SM with: Sales & Distribution (SD) Materials Management (MM) Finance (FI) Project Systems (PS), where applicable - Perform system testing, SIT, UAT support, and defect resolution. - Prepare functional specification documents and collaborate with technical ABAP teams. - Provide production support, issue analysis, and root cause resolution. - Support data migration validation and cutover activities. - Deliver end-user training and create training documentation. - Participate in workshops, design discussions, and stakeholder meetings. - Provide regular project status updates to leadership and project managers. **Required Skills & Qualifications** - 6+ years of overall SAP experience with strong hands-on expertise in S/4HANA Service Management (SM). - Minimum 2 end-to-end S/4HANA implementation experience. Strong knowledge of: Service Orders, In-house Repair, Customer Service Processing, Contracts & Warranties, Billing Integration - Solid understanding of service business processes.. - Good understanding of S/4HANA simplifications and Fiori apps related to Service. - Ability to independently manage design, configuration, testing, and support. - Excellent verbal and written communication skills (mandatory). - Strong analytical, troubleshooting, and client-handling skills. - Experience working with global clients in US shifts is a plus.