Gold Loan Officer

Job description

**Job Description** **A Customer Relationship Manager (CRM) in the gold loan sector is responsible for sales, customer engagement, and relationship management,** **focusing on sourcing new customers, building loyalty, and managing loan portfolios to achieve revenue targets. Key duties include promoting gold loan products,** **appraising gold, processing loans, resolving customer issues, maintaining accurate records, and ensuring compliance with regulations.** **Success in this role requires excellent communication, sales skills, basic financial knowledge, and a passion for customer service in the banking or NBFC environment.** **Key Responsibilities** **Sales & Business Development:** **Sourcing new customers and expanding the gold loan client base.** **Meeting sales targets and driving revenue growth for the branch.** **Cross-selling other financial products to existing customers.** **Customer Relationship Management:** **Building and maintaining strong relationships with new and existing customers.** **Providing excellent customer service and resolving issues promptly to ensure satisfaction.** **Managing the customer lifecycle, from initial inquiry to loan disbursal and follow-up.** **, reports, and transaction details.** **Coordinating with internal audit teams to ensure satisfactory reports**