Google Serverless(Technical Support Representative)

Job description

Job Description: - **Deliver high standards of performance, stability, backward compatibility, and developer experience across the Serverless Framework and backend APIs.** - **Hands-on experience with Infrastructure-as-Code (CloudFormation, CDK, Terraform) and CI/CD pipelines (GitHub Actions or similar).** - **Strong debugging and problem-solving skills, with a focus on identifying root causes rather than just addressing symptoms.** - **Experience with services common to serverless architectures, such as API gateway** - **Experience in managing, securing, and optimizing an organization's data within cloud-based storage platforms like Google Cloud, AWS, Azure** - **Should have managed IAM (Identity and Access Management) roles and permissions for your application's service accounts and users to ensure secure and controlled access to other GCP services and resources.** - Regularly updating and maintaining the system to ensure optimal performance and security - Maintaining accurate and up-to-date documentation of system configurations, procedures, and troubleshooting steps - **Identifying, resolving technical issues, and diagnosing the root cause of technical problems** - Providing technical assistance to users, both internal and external, through various channels - **Communicating technical information clearly and concisely to users and stakeholders** - Ensuring consistent and secure configurations across the cloud environment - **Support with 24x7 operations (Rotational Shifts)** - **English language (verbal and written) Proficiency is must**