Group Lead(Content Moderation)

Job description

**Job Title:** Group Lead(Content Moderation) **City:** Bengaluru **State/Province:** Karnataka **Posting Start Date:** 8/8/26 **Wipro Limited (NYSE:** WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Group Leader – (Content Moderation) **Location:** Bangalore, India **Band:** B2 **Experience:** 5+ Years **Shift:** 24/7 (5 days/week with rotational week offs) **Employment Type:** Full-Time Job Summary We are looking for a dynamic Group Leader – Content Review to manage multiple teams within a high-volume content moderation environment. The role requires strong people leadership, data-driven decision-making, and operational excellence in a 24/7 setup. Key Responsibilities Manage end-to-end operations including Accuracy, AHT, SLA, Attrition, Shrinkage, and team development Lead and mentor Team Leaders and multiple teams , ensuring high performance and productivity Drive delivery excellence through process adherence and continuous improvement Analyze performance metrics and implement data-driven action plans Ensure compliance with policies and quality standards in content review processes Handle escalations, client interactions, and stakeholder communication Build a strong talent pipeline through coaching and development initiatives. [ Required Skills & Competencies Strong leadership and team management skills (multi-team handling) Excellent analytical and data interpretation abilities Ability to drive execution under pressure and meet deadlines Strong decision-making and problem-solving skills Excellent communication and stakeholder management Agile mindset with ability to adapt quickly Eligibility Criteria Graduate in any discipline Minimum 5+ years of experience in BPO/ITES or Content Moderation domain Proven experience in leading teams and managing operations Preferred Qualifications Lean / Six Sigma certification Strong understanding of process metrics and operational KPIs Experience in high-tech or content moderation environments Key Competencies Observation, Analytical & Listening Skills Strong awareness of trending topics (Political, Sports, Entertainment, Sensitive events) Ability to lead change and drive performance improvement Additional Details **Language:** English (Read/Write/Speak) **Proficiency Level:** CEFR B2 **Nationality:** Indian **Notice Period:** Within 30 days **Mandatory Skills:** Content Moderation . **Experience:** 3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.