Group Lead - Employee Transport

Job description

About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP. Job Description The Transport Lead will be responsible for managing end-to-end employee transportation operations for a corporate office with approximately 4,500+ employees. The role involves ensuring safe, reliable, cost-effective, and compliant transport services while maintaining high employee satisfaction levels. The incumbent will work closely with transport vendors, security, HR, facilities, finance, and business leaders to optimize transportation services and support workplace occupancy requirements. Key Responsibilities: Transportation Operations Management • Manage daily employee transportation operations across all shifts. • Ensure seamless pickup and drop services for employees. • Monitor route adherence, vehicle utilization, trip completion, and service quality. • Maintain transport schedules in alignment with business requirements and workplace attendance programs. • Drive continuous improvement in transportation efficiency and employee experience. Vendor Management • Manage transport vendors and ensure adherence to contractual obligations. • Conduct regular vendor performance reviews and governance meetings. • Monitor SLA compliance related to: On-time performance Vehicle availability Driver conduct Escalation resolution Safety compliance • Validate invoices and recommend approvals based on actual utilization. Safety & Compliance • Ensure compliance with corporate transport policies and local regulations. • Conduct regular audits of: Vehicle fitness Insurance validity Driver licenses Background verification records GPS functionality • Drive road safety awareness initiatives. Employee Experience • Manage transportation helpdesk and employee escalations. • Track employee feedback and satisfaction metrics. • Implement initiatives to enhance employee convenience and safety. Cost Optimization & Analytics • Analyze transportation utilization and identify optimization opportunities. • Develop cost-benefit analyses for: Route consolidation Shuttle implementation • Monitor monthly transport budgets and identify savings opportunities. Technology & Systems Management • Manage transport management platforms and mobile applications. • Ensure GPS and vehicle tracking systems are operational. • Generate and analyze transport dashboards and reports. Reporting & Governance • Publish weekly and monthly operational reports. • Track key performance indicators (KPIs). • Present transport performance updates to leadership teams. • Lead quarterly business reviews with vendors. Required Qualifications • Bachelor's degree in Business Administration, Facilities Management, or related field. • Postgraduate qualification preferred. • 8-12 years of experience in corporate transportation, facilities management, logistics, or fleet management. • Minimum 3-5 years in a team leadership role. • Experience managing transportation operations for 4,000+ employees preferred. • Experience in multinational corporate environments is highly desirable. Preferred Qualifications Technical Skills • Transportation management systems (MoveInSync, Routematic, etc.) • Fleet management • Vendor governance • Cost analysis and budgeting • Dashboard reporting (Excel, Power BI) • Route planning and optimizationt Behavioral Skills • Strong stakeholder management • Negotiation and vendor management • Data-driven decision making • Problem solving • Crisis management • Excellent communication and presentation skills • High attention to detail In-Office Collaboration We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and