Guest Relation Executive

Job description

Let's create the future together. Join our team today! **Job Title** Guest Relationship Executive (GRE) **Position Type** Full Time **Department :**Marketing **Location :** Bangalore **Date Posted** **About Us** Founded in 1975, **Puravankara Limited** is one of India's most trusted real estate developers, with a legacy of over five decades. Headquartered in Bengaluru, the company has delivered landmark residential and commercial projects across major cities in India. With its two distinct brands **Puravankara** (premium housing) and **Provident Housing** (affordable housing) the Group caters to diverse customer segments. Puravankara is known for its **quality construction, transparency, and customer-centric** **approach**, and has pioneered innovative designs and sustainable practices in the real estate sector. Over the years, the company has built not just homes, but thriving communities, reflecting its vision of creating spaces that **inspire and enhance everyday living.** **Job Overview** We are seeking a dynamic and customer-focused **Guest Relationship Executive (GRE)** to create a memorable and seamless experience for customers visiting our sales offices and project sites. The incumbent will be responsible for welcoming guests, managing customer interactions, coordinating site visits, maintaining reception operations, and ensuring a high standard of hospitality. The ideal candidate should possess excellent communication skills, a pleasing personality, and the ability to coordinate effectively with internal teams while delivering exceptional customer service. **Key Responsibilities** Welcome and greet all customers and visitors in a warm, courteous, and professional manner. Ensure a positive first impression by delivering an exceptional guest experience at the sales office/project site. Manage visitor registration and maintain accurate records of walk-ins, appointments, and customer interactions. Coordinate customer site visits and ensure smooth movement between reception, sales teams, and project locations. Assist the Sales team by allocating walk-in customers and maintaining proper customer flow. Offer refreshments and ensure the reception and customer lounge areas are clean, organized, and presentable at all times. Handle customer inquiries and direct them to the appropriate department or personnel. Coordinate with Sales, CRM, Administration, and Facility teams to ensure timely support for customer requirements. Maintain customer feedback records and escalate concerns to the concerned departments for resolution. Monitor reception activities, visitor management systems, and daily footfall reports. Ensure adherence to company standards, hospitality protocols, and service quality guidelines. Support events, customer engagement activities, project launches, and promotional campaigns as required. **Qualifications** Bachelor's Degree in any discipline. 01-05 years of experience as a Guest Relationship Executive, Front Office Executive, Customer Service Executive, or Reception Executive. Prior experience in the Real Estate industry is mandatory. Experience in hospitality, luxury retail, banking, or customer-facing roles will be an added advantage. Excellent verbal and written communication skills in English and local languages. Good knowledge of MS Office applications. Well-groomed personality with strong interpersonal and presentation skills. **Key Competencies** Guest Relationship Management Customer Experience & Hospitality Front Office & Reception Management Excellent Communication Skills Customer Service Excellence Professional Grooming & Etiquette Interpersonal & Relationship Building Coordination with Internal Stakeholders create the future together. Join our team today! Visitor & Appointment Management Conflict Resolution & Complaint Handling Time Management & Multitasking Attention to Detail Documentation & Record Maintenance Problem Solving Team Collaboration Process Orientation & Compliance Adaptability & Positive AttitudeMIS Reporting & Basic Data Analysis **Puravankara Limited** is an equal opportunity employer. We value diversity and encourage applications from all qualified individuals.