Guest Service Associate - Front Office, Holiday Inn Express Bengaluru Yeshwantpur

Job description

**Key Responsibilities:** - Guest Handling - Welcome guests warmly and ensure a smooth check-in and check-out process - Provide accurate information about hotel services, facilities, and local attractions - Handle guest queries, requests, and complaints promptly and professionally - Ensure a positive first and last impression for all guests - Front Desk Operations - Manage reservations, room assignments, and billing procedures - Maintain proper records in the Property Management System (PMS) - Coordinate with housekeeping for room readiness and special requests - Ensure lobby and front desk area is clean and presentable - Service Standards - Follow IHG / Holiday Inn Express brand standards and SOPs - Maintain grooming and hygiene standards at all times - Deliver consistent and high-quality guest service - Communication - Coordinate with other departments (Housekeeping, Engineering, F&B) for guest needs - Report any issues or guest feedback to the supervisor - Maintain clear and professional communication with guests and team members - Cash & Billing - Handle cash, card transactions, and billing accurately - Ensure compliance with financial procedures and audit requirements **Key Skills & Competencies:** - Strong communication and interpersonal skills - Customer-focused attitude - Basic computer knowledge (PMS preferred) - Problem-solving ability - Ability to work in shifts **Qualifications:** - Graduate / Diploma in Hotel Management preferred - Freshers or candidates with 0–2 years of experience in hospitality Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.