Guest Service Associate - Front Office, Holiday Inn Express Bengaluru Yeshwantpur

Job description

Key Responsibilities: • Guest Handling • Welcome guests warmly and ensure a smooth check-in and check-out process • Provide accurate information about hotel services, facilities, and local attractions • Handle guest queries, requests, and complaints promptly and professionally • Ensure a positive first and last impression for all guests • Front Desk Operations • Manage reservations, room assignments, and billing procedures • Maintain proper records in the Property Management System (PMS) • Coordinate with housekeeping for room readiness and special requests • Ensure lobby and front desk area is clean and presentable • Service Standards • Follow IHG / Holiday Inn Express brand standards and SOPs • Maintain grooming and hygiene standards at all times • Deliver consistent and high-quality guest service • Communication • Coordinate with other departments (Housekeeping, Engineering, F&B) for guest needs • Report any issues or guest feedback to the supervisor • Maintain clear and professional communication with guests and team members • Cash & Billing • Handle cash, card transactions, and billing accurately • Ensure compliance with financial procedures and audit requirements Key Skills & Competencies: • Strong communication and interpersonal skills • Customer-focused attitude • Basic computer knowledge (PMS preferred) • Problem-solving ability • Ability to work in shifts Qualifications: • Graduate / Diploma in Hotel Management preferred • Freshers or candidates with 0–2 years of experience in hospitality Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.