HCLTech is hiring For Digital Marketing Operations Management

Job description

**HCLTech is hiring for Digital Marketing Operations Management** Location : Bangalore Experience : 10 to 14 Years Shift: US shiftt Designation : Deputy Manager **Role Summary** We are looking for a Digital Marketing Shared Services professional responsible for managing multiple digital marketing sub-tracks, including Digital Demand, E-commerce Operations, Analytics, and Marketing Automation. The role requires strong operational ownership, stakeholder management skills, team leadership capabilities, and the ability to drive continuous improvements across marketing operations **Key Responsibilities** **Digital Marketing Operations Management** - Manage end-to-end operations across Digital Marketing shared services tracks including: - Digital Demand Operations, E-commerce Operations and Analytics, Marketing Automation - Marketing Analytics & Reporting - Ensure smooth execution of daily operational activities, process adherence, and SLA compliance. - Identify operational gaps and drive process improvements to enhance efficiency and quality. - Stakeholder Management - Act as the primary point of contact for business stakeholders and internal teams. - Build strong relationships with marketing, business, technology, and operations teams. - Understand business requirements and ensure effective execution through the shared services team. - Manage escalations and provide timely resolutions. - Business Reviews & Reporting - Prepare and lead governance meetings including: WBR, MBR, QBR - Track operational metrics, KPIs, SLAs, productivity, and quality performance. - Provide insights, risks, action plans, and improvement recommendations to stakeholders. - Team Management & Leadership - Lead, mentor, and manage the Digital Marketing operations team. - Drive daily/weekly operational calls with teams and stakeholders. - Monitor workflow, dependencies, risks, and delivery timelines. - Maintain operational documentation, process trackers, and dashboards. - Support implementation of new tools, platforms, and process enhancements. - Required Skills & Experience - 10+ years of experience in Digital Marketing Operations / Marketing Shared Services / Marketing Operations. - Experience in stakeholder management and leading business governance forums. **Education & Experience** - Bachelors degree or MBA. - years of experience in 10+. **Skills** - Experience with marketing automation platforms and CRM tools. - Knowledge of digital analytics, campaign operations, and e-commerce processes. - Experience working with global teams and cross-functional stakeholders. - Strong presentation and reporting skills. **Key Performance Indicators (KPIs)** - Leadership & People Management - Stakeholder Management - Operational Excellence - Strategic Thinking - Data-Driven Decision Making - Process Improvement