HCLTech is hiring for OTC Collection - Bangalore

Job description

**HCLTech is hiring for OTC Collection - Bangalore** **Location : Bangalore** **Experience :** **Lead Analyst** - 5 to 8 Years (Team handling experience mandatory) **Responsibilities:** - Collection of all accounts in the portfolio following the defined collection strategy and accountability of aged receivables as per defined metrics/SLAs - Implementation of credit/account management, ascertainment of the payment patterns and, if necessary, implementation of corrective measures. - Accountability for debt and cash targets achievement on a quarterly/monthly basis - Full compliance with all associated internal and Sarbox controls - Written / oral communication on open balances + reconciliation of accounts for portfolio - Assignment of correct risk categories for portfolio and agreement on payment plans in alignment with Risk team and Collection management - Correct handling of UMCC as per ICMP guidelines - Timely and correct dunning process + handover of insolvent customers/ customers unwilling to pay to legal collections - Implementation of service stops/ remove stops according to process - Entry /resolution activities of /for queries (with regard to collection activities) with communication to customer - Participation in month end reporting closing activities in alignment with ICMP - Point of escalation for team members for complex issues. - Mentor for team, supporting and coaching on an ongoing basis. - Detection and help for process improvement opportunities for collection + system improvements - 10-15 customers calls a day (Estimated timing for a call and call preparation at an average of 45 mns- 60 mns) Looking for candidate with an immediate to 30-day notice period. **Interested candidates, kindly register below link** HCLTech\\_O2C Collection\\_ Bangalore – Fill out form