HDFC BB Training Manager- Surat

Job description

**Job Purpose** NA **Job Context & Major Challenges** Job Context: NA Job Challenges: NA **Key Result Areas** **KRA (Accountabilities) (Max 1325 Characters)** **Supporting Actions (Max 1325 Characters)** KRA1 1. Planning and Executing Training for Internal Employees -Planning training programs for Relationship officers for updating their knowledge and skills - Being involved with them at branches for client conversations and business conversion - Solving queries of internal employees over phones and emails KRA2 2. Planning and Executing Training for External Employees - Planning the training calendar for the month after consulting each of the sales stake holder in the assigned territory. - Execute the month plan as per the calendar by travelling to the assigned branches in their territory - Maintain records of training and customer conversations KRA3 3. Aiding business through solving business challenges - Develop content in terms of one pagers, Presentations, calculators, product comparisons, sales kit etc for stake holders - Develop content for training internal employees KRA4 4. Ensuring self development -Complete certification programs such as Licentiate, Associate, Fellowship, NCFM etc - External trainings to update knowledge in the financial sector KRA5 5. Ensuring basic KPI’s are met -16 Mandays, 6 Sales Calls - All Relationship officers active month on month in the assigned circle - Ensure assigned branches are active month on month