Head Cashier

Job description

**Why This Role Matters** To manage billing operations efficiently while ensuring a smooth checkout experience, accuracy in transactions, and adherence to financial and compliance controls. **What You Will Own** - End-to-end billing and POS operations - Cash management, reconciliation, and daily closing - Supervision of cashier team and shift planning - Handling refunds, exchanges, and billing escalations - Ensuring accuracy in invoices, payments, and documentation - Compliance with audit, finance, and SOP guidelines **Key Result Areas** - 100% accuracy in billing and cash reconciliation - Minimal billing errors and transaction discrepancies - Reduced customer wait time at checkout - Efficient handling of returns, refunds, and exchanges - Adherence to audit and compliance standards - High customer satisfaction at the final touchpoint **What Success Looks Like** - Smooth, fast, and error-free checkout experience - Zero or negligible cash variance - Well-managed cashier counters during peak hours - Strong coordination with sales and operations teams - Positive customer feedback at billing stage - Audit-ready processes with no compliance gaps **Who Thrives in This Role** - 3–6 years of experience in retail billing/POS operations - Graduate - Bcom preferred - Strong numerical accuracy and attention to detail - Ability to manage pressure during peak store hours - Good leadership skills to manage cashier teams - Familiarity with POS systems and basic accounting principles - Customer-focused with problem-solving ability