Head of Cybersecurity Operations

Job description

Some careers have more impact than others. If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. HSBC is one of the largest banking and financial services organisations in the world, with operations in 58 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of **Head of Cybersecurity Operations** ****Department:**** Operating within the Cybersecurity function and under the management of the Global Head of Cybersecurity Operations and Intelligence, the Global Cybersecurity Operations and Intelligence (GCO&I) team provides a coordinated suite of “Network Defense” related services and are responsible for the detection and response to information and cybersecurity threats across the global HSBC assets and estate. **The GCO&I Team Is Split Into Five Distinct Sub-functions:** - Monitoring & Threat Detection (MTD) – Monitoring, detection, alerting and triage of initial cyber-threat events. - Incident Management & Response (IMR) – Management and deep-dive investigation and response to cyber-incidents. - Information Protection & Response (IPR) – Management and response to information and data security incidents. - Sustainable Operations (SO) – Continuous improvement of cyber-threat detection capabilities and process automation. - Cyber Intelligence and Threat Analysis (CITA) - Through comprehensive investigations and deep technical analysis of advanced adversaries Critical to the success of GCO&I are its close partnerships with other Cybersecurity teams including Cyber Engineering, Service Reliability Engineering, Vulnerability Management, Identity and Access Management and the wider HSBC businesses and functions. ****The Opportunity:**** The Head of Cybersecurity Operations is charged with the management of all globally aligned, security focused defense services within a specific operational site. This includes the overall efficiency and effectiveness of the site, the detection, management and response to global information and cybersecurity incidents during active hours of operation and the complete handover of duties from the previous site and to the next as part of a 24/7 global capability. **The Head Of Cybersecurity Operations Is Accountable For:** - Leading a team of 40-50 highly skilled security professionals, providing a global service to detect and respond to cyber security threats. - Working seamlessly with their global peers to provide 24 x 7 x 365 coverage for the critical global Cybersecurity Operations services. - Developing, managing and maintaining a highly skilled, efficient and effective local team across all Cybersecurity Operations service lines. Including the definition, management and continuous improvement of core functions and processes that underpin a successful, effective and globally scaled monitoring, alerting and security incident response capability. - Maintaining an up to date awareness and intelligence-led understanding of the current and predicted threat landscape so that impact to HSBC businesses or services can be anticipated and where possible, pre-emptive monitoring, alerting and response capabilities can be deployed. - Owning and managing collaboration with the wider Cybersecurity (and CTO) teams to ensure that the core, underlying technological capabilities that underpin an effective and efficient operational response to current and anticipated threats and trends remain fit for purpose. - Identification of processes that can be automated and orchestrated to ensure maximum efficiency of global Cybersecurity Operations resources. - Ensuring analysis time is efficiently focused on the more challenging and potentially higher risk problems and tasks, not on high-volume/low risk, repetitive tasks or processes, thus helping to effectively reduce false positive and false negative events. - Managing and owning the collaboration with the wider Cybersecurity teams (and wider business / function teams where applicable) in the production and maintenance of efficient and effective security event monitoring and alerting use-cases and incident response playbooks. - Maintaining a global view of the GCO&I mission and work with local stakeholders in region and country to bring together both the global perspective, as well as the more local message in a clear and effective way that demonstrates the team’s commitment and value. - Promoting a “self-critical” and continuous assessment and improvement culture, whereby identification of weaknesses in the bank’s control plane (people, process and technology) are brought to light and addressed in an effective and timely manner. - Embedding a culture of individual self-improvement, development and self-directed learning whereby staff are expected to maintain subject matter expertise within their area of focus and within the realm of cyber security more broadly. - Directed engagement in support of HSBC Global Businesses and Functions to drive a global up-lift in cyber-security awareness and help to evangelise HSBC Cybersecurity efforts and success. - Participation in the GCO&I Leadership Team ensuring that the voice of Cybersecurity Operations staff is heard, concerns are raised and addressed, and the function continues to evolve at pace with the threat landscape and business requirements. - Identification and development of high quality and meaningful cyber security related Management Information (MI) that is data driven, contextual, appropriate to the target audience and supported by experienced analysis in order to drive informed debate and decision making. - Engagement within the Lines of Defense Risk Management framework adopted by HSBC to ensure complete transparency and effective worki