Hexaware Hiring For Team Lead - Operations

Job description

Greetings From Hexaware !! Job Title - Team Lead - operations Role Summary:- An experienced and dynamic Team Leader to oversee and motivate our customer service, outbound, and sales teams. The ideal candidate will have a proven track record of driving team performance, meeting SLA targets, and fostering an encouraging work environment. The role involves real-time management, ensuring schedule adherence, setting clear team goals, and developing strategies to promote team success. Key Responsibilities:- • Manage and lead the inbound, outbound, and sales teams, ensuuct real-time monitoring and coaching to improve team performance and adherence to schedules. • Create an encouraging and supportive team environment that fosters collaboration, motivation, and professional growth. • Devlop and imring they meet SLA targets and daily goals. • Condplement strategies to drive sales within the team and meet sales targets/goals. • Analyze team performance data and identify areas for improvement, implementing corrective actions as needed. • Conduct regular team meetings to communicate updates, provide feedback, and address any concerns or challenges. • Ensure compliance with company policies, procedures, and quality standards. • Collaborate with cross-functional teams to streamline processes and enhance operational efficiency. • Handle inbound calls, providing detailed information on visa requirements and application procedures. • Identify and facilitate training opportunities to enhance team skills and knowledge. Note - Excellent Verbal and Oral English Required !!!!! Criteria:- 1. Graduate (any stream). 2. At least 2 Years of Experience as Team Lead on Mandatory ( Customer service ) 4. Experience in a customer-facing role, preferably in a contact center or customer support environment. Shift: Day Shift-8 AM TO 5 PM Week Off: Sat - Sun If the above skill set aligns with your current experience, please share your updated resume at 8208051732 HR Vaishnavi with a tag line of " Interested in Team lead operations "