Hiring for Oracle Micros Production Support

Job description

Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar! Read on for more details on the role and about us. **What's this role about?** 5 to 15 YRS PUNE/Bangalore/Hyderbad/Chennai The Oracle Micros Support Lead will be responsible for managing end-to-end support, maintenance, and enhancement of the Oracle Hospitality (MICROS POS) ecosystem. This role involves working with the team, ensuring system availability, coordinating with business stakeholders, and driving operational excellence across the client Hospitality environments. Responsibilities You will contribute to the role by: - Provide L2/L3 production support for Oracle Micros POS systems across hospitality locations - Act as the primary point of contact for all POS-related incidents, escalations, and service requests - Lead and manage offshore support teams, ensuring adherence to SLA/KPI commitments - Drive incident management, root cause analysis (RCA), and problem resolution - Coordinate with Oracle, third-party vendors, and internal application teams for issue resolution - Oversee POS configuration, menu changes, pricing updates, and device integrations - Ensure smooth execution of releases, patches, and upgrades in coordination with business and IT - Monitor system health, proactively identify risks, and implement preventive measures - Support new store rollouts, POS installations, and environment setup - Prepare status reports, dashboards, and stakeholder communication - Ensure compliance with security, audit, and operational standards Qualifications 1. 8+ years of IT experience with strong expertise in Oracle Hospitality Micros / Symphony POS 2. Hands-on experience in POS configuration, deployment, and troubleshooting 3. Strong knowledge of: 4. Oracle Micros Symphony/RES 5. POS integrations (payment gateways, inventory, ERP systems) 6. Database concepts (Oracle/SQL) 7. Experience in production support / ITIL processes (Incident, Problem, Change Management) 8. Proven experience in team leadership and stakeholder management 9. Ability to handle high-pressure production environments and critical incidents 10. Good understanding of hospitality/retail business processes 11. Strong communication and coordination skills 12. Preferred skills 13. ITIL Certification 14. Experience in cloud-hosted Oracle POS environments 15. Exposure to monitoring tools and automation initiative **Experience** : 5 to 15+years **Location** : Bangalore, Hyderabad, Pune **Notice Period:** Early joiners are highly appreciated. Please share us the updated resume **chandrasekhar.bala@zensar.com** **Advantage Zensar** We are a digital solutions and technology services company that partners with global organizations across industries to achieve digital transformation. With a strong track record of innovation, investment in digital solutions, and commitment to client success, at Zensar, you can help clients achieve new thresholds of performance. A subsidiary of RPG Group, Zensar has its HQ in India, and offices across the world, including Mexico, South Africa, UK and USA. Zensar is all about celebrating individuality, creativity, innovation, and flexibility. We hire based on values, talent, and the potential necessary to fill a given job profile, irrespective of nationality, sexuality, race, color, and creed. We also put in policies to empower this assorted talent pool with the right environment for growth. At Zensar, you Grow, Own, Achieve, Learn. Learn more about our culture: https://www.zensar.com/careers/who-we-are **Ready to #ExperienceZensar?** Begin your application by clicking on the ‘Apply Online’ button below. Be sure to have your resume handy! If you’re having trouble applying, drop a line to careers@zensar.com. chandrasekhar.bala@zensar.com Thanks and Regards. Chandra