Hiring For OTC Collection _Chennai

Job description

**We are hiring experienced professionals for OTC Collections(Voice)** **Designation**: Senior Process Associate **No Of Position**s: 10 **Experience**: 1 – 4 Years (Relevant OTC – Collections Experience Mandatory) **Work Location** : Chennai **Shift**: US shift **Key Responsibilities** Manage complex and highprofile accounts using defined collection strategies Own and control aged receivables as per SLAs and performance metrics Implement and remove service stops as per process guidelines Review UMCC and onaccount payments in line with ICMP standards Identify potential writeoffs and support aged debt clearance Drive quarterly and monthly debt & cash target achievements Execute endtoend dunning processes and handle legal escalations Identify and support continuous process and system improvements Collaborate with administrators and team leads to close knowledge gaps Lead and support new process implementations Ensure strict adherence to bestinclass collection standards. **Background & Qualifications** Minimum 1 year of experience in OTC – Collections (Mandatory) Finance background preferred (B.Com / MBA – Finance will be an advantage) Excellent verbal and written communication skills Willingness to work in night shifts Proven track record of meeting targets and SLAs Strong working knowledge of MS Office Customerfocused mindset with strong negotiation skills Analytical thinking and problemsolving capability Exposure to project methodology is a plus **RoleSpecific Competencies** Fluent in English (verbal & written) Resultdriven and selfmotivated Strong learning orientation Team player with the ability to work independently Adaptable and flexible in a dynamic work environment Excellent customer service and stakeholder management skills **Important Note** Only candidates with OTC – Collections experience are eligible Immediate joiners or candidates with notice period of 30 days or less only Others, please do not apply