Hiring For Quality Analyst - International - chennai

Job description

Greetings From Hexaware technologies !! We have openings for Quality Analyst - international Role & responsibilities • 2+ years on papers experience as Quality Analyst is required. • English & Tamil language proficiency is mandatory. • Strong knowledge in 7Qc Tools, Call audits, call Monitoring, Call calibration, Feedback & coaching ( sandwich method) • Experience into BPO industry & experience with 7QC is mandatory. • Expertise into international process or Domestic Process is mandatory(medical billing & healthcare domain not considered) • Experience into Telecom industry is preferable. • Providing active feedback to agents & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time. • Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement. • Coordinate for calibration sessions and adherence towards enhancing calibrated process. Shifts: Rotational Shifts (night shift ) / Rotational Week offs Notice period: Immediate Joiner to 30 days preferred. Interested candidates please share updated CV to: Email: deepikat6@hexaware.com Contact Number : 7845206359