Hiring for Senior Consultant- Customer Service & CX Domain for Bangalore Location

Job description

Job Description - -------------- **Greetings from Infosys BPM** We are hiring for Senior Consultant - Customer Service \& CX Domain for Bangalore Location. **Please use below link to apply and register your application** https://career.infosys.com/jobdescjobReferenceCode=PROGEN-EXTERNAL-249627 **++Job Description++** **Job Role: Senior Consultant - Customer Service \& CX Domain** **Job Location: Bangalore** **Experience: 7 yrs** **++Role Overview:++** As a **Presales \& Solutions Consultant**, you will play a pivotal role in shaping business solutions, driving domain consulting, and supporting presales activities in customer service domain or customer centric. You will collaborate with clients, internal teams, and stakeholders to design innovative solutions that align with business objectives and industry trends. **++Key Responsibilities:++** **Presales \& Solutioning:** * Lead **presales activities**, including responding to RFPs/RFIs, preparing proposals, and conducting client presentations. * Develop **solution architectures** and **technical roadmaps** tailored to client needs. * Design and deployment of CX solutions aligning agent performance with customer experience outcomes. * Collaborate with **sales teams** to define go-to-market strategies and value propositions. * Conduct **competitive analysis** and market research to refine solutions. **Domain Consulting:** * Provide **industry-specific consulting** across BFSI, Retail, Manufacturing, Healthcare, or other domains. * Analyze business challenges and recommend **digital transformation strategies**. * Work closely with clients to define **business requirements** and translate them into technical solutions. * Drive **process optimization** and **automation initiatives** using emerging technologies. **Project Delivery \& Stakeholder Management:** * Act as a **trusted advisor** to clients, ensuring alignment between business goals and technology solutions. * Collaborate with **delivery teams** to ensure seamless execution of proposed solutions. * Engage with **CXOs and senior stakeholders** to drive strategic discussions. **++Required Skills \& Experience:++** * **8-15 years** of experience in **pre-sales, solutions consulting, or domain consulting**. * Strong expertise in **solution architecture, business analysis, and consulting methodologies**. * Experience in **cloud, AI/ML, automation, and digital transformation solutions**. * Preferred knowledge of **industry-leading tools and platforms** (e.g., AWS, Azure, Salesforce, SAP, ServiceNow). * Excellent **communication, presentation, and stakeholder management skills**. * Ability to work in a **fast-paced, client-facing environment**. **Thanks \& Regards,** **Infosys BPM Recruitment Team**