Hiring For US Healthcare Medical Billing Team Lead - Chennai

Job description

Opening for US Healthcare AR Medical Billing Team Lead (Voice)- Chennai Location : Chennai Shift - US Shift Experience - 5 to 8 years Designation - Team Lead **RESPONSIBILITIES**: - Responsible for the day-to-day management of 7 25 front level employees - Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction - Minimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resources - Provide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and procedures - Recommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations). - Assist with attendance documentation, weekly timesheet validation and schedule adherence. - Monitor and adjust staffing levels to ensure service levels are being met with continued focus on exceeding performance requirements. - Act as point of contact for escalated account issues or problems that occur by directly responding to escalated calls from customers - Timely response to mails **SKILLS AND COMPETENCIES** - Microsoft Office (Excel and PPT Preferred) - High proficiency in communication (Written and spoken) - Focuses on delivering a positive customer experience - Proven leadership experience. Should be a team player. **FORMAL EDUCATION AND EXPERIENCE** - Bachelor’s degree in any stream and progressive work experience in Healthcare RCM - 5-8 years of overall experience **Note:** - Looking for candidate with an immediate to 45-day notice period. - Candidates must have complete set of **relieving/Experience letters** from all previous employers