Housekeeping Manager

Job description

**Housekeeping Manager** **Coliving | Zolo** **Deliver exceptional living spaces. Build operational excellence. Lead housekeeping at scale.** **Why this role exists** A resident's experience begins the moment they enter a property. Cleanliness, hygiene, and upkeep directly influence resident satisfaction, retention, referrals, and the overall perception of the Zolo brand. As Zolo continues to scale across multiple cities and properties, maintaining consistent housekeeping standards across every location becomes increasingly critical. This role exists to ensure every property consistently delivers high standards of cleanliness, hygiene, manpower productivity, and housekeeping execution while optimizing operational costs. If this role is strong, residents experience clean, well-maintained properties every day. If this role is weak, resident complaints increase, property standards deteriorate, and operational costs rise. **Your mandate is clear** - Own housekeeping operations across assigned properties. - Maintain high cleanliness and hygiene standards. - Lead and develop housekeeping teams. - Ensure manpower productivity and efficient deployment. - Drive quality audits and compliance. - Optimize housekeeping costs without compromising standards. - Partner with Operations to deliver an exceptional resident experience. This is not just a housekeeping role. It is an operational excellence and people leadership role. **About Zolo** Finding dependable accommodation has historically been fragmented and inconsistent. People settled for compromises because the system offered few trustworthy options. Zolo reimagined living and hospitality as a connected journey. Zolo Coliving simplifies urban living. Z Vacations enables meaningful travel experiences. Z Hotels serves the modern traveler with consistency, warmth, and operational discipline. Today, over 100,000 people trust Zolo across different phases of life. Our ambition is to build the most trusted living and hospitality ecosystem for the new generation by partnering deeply with property owners who think long term. **What you will be responsible for** **1. Housekeeping Operations** - Manage end-to-end housekeeping operations across assigned properties. - Ensure daily cleaning schedules are executed without deviation. - Maintain cleanliness standards across rooms, common areas, washrooms, kitchens, and external surroundings. - Ensure housekeeping services meet defined SLAs and operational standards. **2. People Leadership** - Lead, supervise, and develop housekeeping supervisors and associates. - Plan manpower deployment based on occupancy and operational requirements. - Monitor attendance, productivity, grooming, and discipline. - Coach teams on SOPs, safety, and quality standards. - Drive a culture of accountability and ownership. **3. Quality & Hygiene Standards** - Conduct regular housekeeping audits across all assigned properties. - Ensure adherence to housekeeping SOPs and hygiene protocols. - Monitor deep cleaning schedules and preventive housekeeping activities. - Drive continuous improvement in housekeeping quality scores. - Ensure readiness for internal audits and inspections. **4. Inventory & Cost Management** - Manage housekeeping consumables, chemicals, linen, and equipment. - Monitor inventory levels and minimize wastage. - Ensure timely replenishment of materials. - Optimize housekeeping costs while maintaining service quality. - Track housekeeping budgets and operational expenses. **5. Vendor Management** - Coordinate with housekeeping vendors wherever applicable. - Monitor vendor performance against defined SLAs. - Ensure quality, compliance, and timely service delivery. - Resolve operational issues through effective vendor coordination. **6. Resident Experience** - Ensure housekeeping complaints are resolved within defined timelines. - Identify recurring cleanliness issues and implement corrective actions. - Work closely with Operations teams to improve resident satisfaction. - Maintain consistently high housekeeping standards across all properties. **7. Operational Compliance** - Ensure compliance with housekeeping SOPs, safety guidelines, and statutory hygiene requirements. - Maintain housekeeping records, audit reports, and operational documentation. - Support surprise audits and quality inspections. - Drive process discipline across all housekeeping operations. **What success looks like after 6–12 months** - Consistently high housekeeping audit scores across assigned properties. - Reduction in housekeeping-related resident complaints. - High housekeeping team productivity and manpower utilization. - Improved resident satisfaction on cleanliness and hygiene. - Strong inventory control with minimal wastage. - Well-trained housekeeping teams consistently following SOPs. **Who this role is for** You will likely thrive here if: - You enjoy managing large field operations. - You naturally maintain high quality standards. - You believe cleanliness is a reflection of operational excellence. - You enjoy coaching and developing frontline teams. - You are comfortable working across multiple properties. - You can balance service quality with operational efficiency. - You take ownership of outcomes and not just daily activities. **Experience we value** - 4–6 years of experience in Housekeeping Operations. - Experience managing housekeeping teams across multiple properties or locations. - Strong understanding of housekeeping SOPs, hygiene standards, and manpower planning. - Experience in Hospitality, Hotels, Co-living, Student Housing, Healthcare, Facility Management, or Residential Communities. - Exposure to inventory management, vendor management, and quality audits will be preferred. Leadership capability, operational discipline, and ownership mindset are more important than years of experience alone. **The impact you will have** You will directly influence how residents experience Zolo every singl