HR Operations & Background Verification Lead (BGV, Onboarding & Compliance)

Job description

Greetings from Zensar Technologies, Pune!!! We are hiring for an experienced HR Operations professional responsible for managing end-to-end Background Verification (BGV), onboarding, employee movement processes, audit compliance, vendor management, stakeholder engagement, and HR operations support. The role ensures seamless employee onboarding, compliance adherence, process governance, and operational excellence across the employee lifecycle. ***Please Note : We are looking for candidates who has worked on for the following Geo's : USA, North America, UK, Mexico, LATAM, South Africa*** **Key Responsibilities:** **Background Verification (BGV)** - Manage end-to-end Background Verification (BGV) processes from initiation to closure. - Initiate employment, education, address, identity, and reference verification checks. - Review verification reports and identify discrepancies, red flags, and exceptions. - Coordinate with candidates and vendors to obtain additional documents and re-initiate checks where required. - Manage Red and Amber cases and obtain necessary adjudication approvals. - Provide regular status updates and closure reports to stakeholders. - Handle bulk BGV activities for existing employees. - Coordinate internal and external audits related to BGV compliance. - Manage vendor relationships, SLA adherence, invoicing, and escalations. **Onboarding & Joining Formalities** - Manage end-to-end onboarding activities for new hires. - Support candidates with joining documentation, TAZ updates, and statutory requirements. - Validate joining documents and ensure timely completion of onboarding formalities. - Ensure issuance of employment contracts, appointment letters, and related documentation. - Drive smooth onboarding experiences and timely employee joining. **HR Operations & Employee Lifecycle Management** - Support employees and stakeholders on HR policies, processes, and HR-related queries. - Maintain employee records and update HRMS systems accurately. - Manage employee transfers, deputations, repatriations, and related documentation. - Track approvals, clearances, and employee movement activities. - Maintain personnel files and ensure proper document management. **Stakeholder & Team Management** - Collaborate with Talent Acquisition, HR Business Partners, Managers, Vendors, and Employees. - Lead and manage onboarding activities and HR operations support across locations. - Ensure timely communication and resolution of stakeholder requests and escalations. - Coordinate with internal teams to ensure seamless service delivery. **Audit, Compliance & Reporting** - Ensure compliance with company policies, statutory requirements, and audit standards. - Prepare and submit audit-related data and documentation. - Generate MIS reports, dashboards, and operational metrics. - Track onboarding, BGV, employee movement, and query management reports. **Process Improvement & Transformation** - Drive digitalization, automation, and process improvement initiatives within HR Operations. - Identify process gaps and recommend operational efficiencies. - Support implementation of best practices, policy enhancements, and compliance initiatives. - Contribute to continuous improvement projects within HR Shared Services.